• JON VOORHEES_Final
    Jon Voorhees Dec 15, 2017

    Five things we all get wrong about branch transformation

    Today’s game plans are as varied (and confusing) as diet plans. Here’s how a branch strategy veteran separates truth from myth.

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  • Podcast: The ever-changing face of bank branches

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jun 2, 2017

    Jon Voorhees of Peak Performance Group discusses how banks can close branches and still experience low customer attrition rates.

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  • To branch or not to branch? That is the (wrong) question

    David Andrzejek_resized
    David Andrzejek Mar 28, 2017

    Instead, banks can ask this: What digital tools can they use to keep branches relevant?

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  • The four myths of branch transformation

    Kerim Tumay
    Kerim Tumay Mar 13, 2017

    Somewhere between smart decisions and stabs in the dark, these assumptions hurt banks trying to sort out branch strategy.

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  • Location! And 9 other things to consider when opening a branch

    JON VOORHEES_Final
    Jon Voorhees Mar 7, 2017

    Overall numbers are dropping, yet the industry still opens 1,000 branches annually. Here are 10 keys to boosting new branch success.

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  • Branching out, reaching out

    KAREN EPPER HOFFMAN_resized
    Karen Epper Hoffman Mar 1, 2017

    Banks large and small are rethinking physical retail delivery. But rather than just work with decreased spaces and increased tech, forward-thinking institutions are taking a more considered, human approach to branch updates.

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  • Personal, personnel: Reinventing the Retail Branch in 2017

    Kevin Steel Feb 6, 2017

    The new branch model must not only consider challenges for consumers, but also the critical area of workforce management. Here’s why.

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  • Futuristic branches depend on the future skills of employees

    Lauri Giesen
    Lauri Giesen Jan 24, 2017

    When developing new branches, banks must consider employee hiring and retraining issues as much as they think about technology and building design.

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