• Dave Kerstein_resized
    David Kerstein May 31, 2019

    Five smart ways to bridge the physical-digital divide

    Banks stand at the crossroads of digital services and consumer expectations. Use these five initiatives as a roadmap to move forward.

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  • Podcast: Realizing phenomenal potential of data in 2019

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jan 15, 2019

    Kunal Chopra. leader of Gradient Ascent's financial services practice, discusses the ways banks can make the most of their data in 2019.

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  • Five branch strategies for 2019

    Dave Kerstein_resized
    David Kerstein Jan 1, 2019

    Robotics? Data nerds? Better front-line tools? Use these strategies to reap near-term success and outflank the competition for the long haul.

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  • Podcast: The big branch trends for 2019

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jan 1, 2019

    David Kerstein, president of Peak Performance Consulting Group, shares his views on what lies ahead for branch banking in 2019.

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  • Want to supercharge customer engagement in branches? Look to your contact center

    Mary Lou Joseph Dec 17, 2018

    The channels look and feel different—but customers see them as one. Here’s how to get the best from branches through contact center tools.

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  • The call center commandment: Don’t put fraud protection on hold

    Howard Altman_resized
    Howard Altman Dec 10, 2018

    Fraudsters know call centers are more vulnerable than other points of entry. Here’s how financial institutions can mount a robust defense.

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  • Mobile on the move: Creating a more versatile banking channel

    Jeanne Pinder_resized
    Jeanne Pinder Dec 3, 2018

    Forward-thinking banks have a chance to think beyond the walls of the institution and build exciting bridges in the customer journey.

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  • How to leverage self-service to satisfy today’s on-the-go banking customer

    Rebecca Hellmann
    Rebecca Hellmann Sep 27, 2018

    While they love personal service, many account holders would rather do some things solo. Here’s how to help them help themselves.

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