• Howard Altman_resized
    Howard Altman Dec 10, 2018

    The call center commandment: Don’t put fraud protection on hold

    Fraudsters know call centers are more vulnerable than other points of entry. Here’s how financial institutions can mount a robust defense.

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  • How the best banks optimize branch hours with predictive analytics

    Deb Stewart_resize
    Deb Stewart Jun 18, 2018

    When to open the doors? When to close them? Those tough questions, and more, are best answered by robust analytics.

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  • Beating crooks at call center fraud

    John Cray_resized - High Res4 copy
    John Cray May 22, 2018

    The statistics and forecasts are dire. But by addressing three key challenges, call center employees can put bad actors on hold.

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  • Five ways financial services organizations can build trust

    Deidre H. Campbell
    Deidre H. Campbell May 3, 2018

    A new study shows trust gains in the financial sector have stalled. These focus points can help banks recover the forward momentum.

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  • Podcast: The bank branch dilemma: Smart answers to vexing questions

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Apr 17, 2018

    David Kerstein reveals which common assumptions about branches aren't always spot on, while offering precise insights on the road ahead.

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  • How branch customer and employee analytics can drive enhanced profitability

    Deb Stewart_resize
    Deb Stewart Apr 16, 2018

    The formulas for branch staffing success aren’t accidental. They all add up to customer satisfaction, revenue generation and maximum profits.

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  • It’s a wonderful bank: How complaint resolution, digital solutions drive consumer care and trust

    Anne Brennan
    Anne Brennan Apr 6, 2018

    For 1940s Hollywood, Jimmy Stewart’s George Bailey epitomized the benevolent banker. In 2018, inspired high-tech can help life imitate art.

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  • A 2020 vision: Creating the bank branch of the future, instantly

    Sharon Pazlar
    Sharon Pazlar Apr 5, 2018

    Combining human interaction with digital interconnection is crucial—and the ability to instantly issue debit cards powerful.

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