• Dawn Wotapka
    Dawn Wotapka Oct 21, 2019

    Seven ways for bank branches to succeed in a digital world

    Spanning areas from customer service to universal banking, these insights are crucial to branch transformation success.

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  • Want to supercharge customer engagement in branches? Look to your contact center

    Mary Lou Joseph Dec 17, 2018

    The channels look and feel different—but customers see them as one. Here’s how to get the best from branches through contact center tools.

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  • The call center commandment: Don’t put fraud protection on hold

    Howard Altman_resized
    Howard Altman Dec 10, 2018

    Fraudsters know call centers are more vulnerable than other points of entry. Here’s how financial institutions can mount a robust defense.

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  • Mobile on the move: Creating a more versatile banking channel

    Jeanne Pinder_resized
    Jeanne Pinder Dec 3, 2018

    Forward-thinking banks have a chance to think beyond the walls of the institution and build exciting bridges in the customer journey.

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  • How to leverage self-service to satisfy today’s on-the-go banking customer

    Rebecca Hellmann
    Rebecca Hellmann Sep 27, 2018

    While they love personal service, many account holders would rather do some things solo. Here’s how to help them help themselves.

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  • Seven steps to successful digital transformation

    • Danny Vicente
    • Jason Bettinger
    Sep 26, 2018

    Digital change is moving fast. Here’s how to take the faster lane to that high-tech place where you can make smart strategic bets.

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  • Coming to a hip café near you: a bank branch?

    John F. Wasik
    John F. Wasik Sep 24, 2018

    Caixa Bank’s imaginCafé, a BAI Global Innovation Awards finalist, is just one innovative branch idea that surprises and delights customers.

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  • Branches get physical—and digital

    Greg Beaubien
    Greg Beaubien Sep 17, 2018

    The roadmap to thriving branches will be a hot topic at BAI Beacon. Here’s a preview of what four speakers will share.

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