• Kerim Tumay
    Kerim Tumay Feb 19, 2020

    Five initiatives for streamlining your branch operations

    Early adopters of branch transformation initiatives are seeing real benefits. How can you catch up?

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  • Seven steps to successful digital transformation

    • Danny Vicente
    • Jason Bettinger
    Sep 26, 2018

    Digital change is moving fast. Here’s how to take the faster lane to that high-tech place where you can make smart strategic bets.

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  • Coming to a hip café near you: a bank branch?

    John F. Wasik
    John F. Wasik Sep 24, 2018

    Caixa Bank’s imaginCafé, a BAI Global Innovation Awards finalist, is just one innovative branch idea that surprises and delights customers.

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  • Branches get physical—and digital

    Greg Beaubien
    Greg Beaubien Sep 17, 2018

    The roadmap to thriving branches will be a hot topic at BAI Beacon. Here’s a preview of what four speakers will share.

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  • The bank office renovation revolution

    Anne Brennan
    Anne Brennan Jul 20, 2018

    Slapping down new carpet and paint is out. So are cubicles. But rooftop patios give workers and customers a lift, even as bank expenses drop.

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  • How the best banks optimize branch hours with predictive analytics

    Deb Stewart_resize
    Deb Stewart Jun 18, 2018

    When to open the doors? When to close them? Those tough questions, and more, are best answered by robust analytics.

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  • Beating crooks at call center fraud

    John Cray_resized - High Res4 copy
    John Cray May 22, 2018

    The statistics and forecasts are dire. But by addressing three key challenges, call center employees can put bad actors on hold.

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  • Five ways financial services organizations can build trust

    Deidre H. Campbell
    Deidre H. Campbell May 3, 2018

    A new study shows trust gains in the financial sector have stalled. These focus points can help banks recover the forward momentum.

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