• Danny Vicente
    • Jason Bettinger
    Sep 26, 2018

    Seven steps to successful digital transformation

    Digital change is moving fast. Here’s how to take the faster lane to that high-tech place where you can make smart strategic bets.

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  • Deposits, withdrawals: Five strategies to reconfigure branches, free up capital and fund growth

    • Guenther Hartfeil
    • Gianna Whitver
    Nov 30, 2016

    In an age of new channel investment, banks must restructure physical distribution and unlock value from hard assets in branches.

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  • Mobilizing the mobile future of branch banking: Self-service technology

    Suzi McNicholas_resized
    Suzi McNicholas Nov 15, 2016

    Bank branches can do more to take customers out of the line — and streamline the in-person experience in the process.

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  • Another view of bank branch closings: When short-term gain equals long-term pain

    Marvin Weiss_resized
    Marvin Weiss, PhD Oct 25, 2016

    The divestment of a physical location wipes out valuable investment in staff, and close ties to local banking customers.

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  • Changing branches in a digital age

    250x250_Mark
    Mark Riddle Oct 14, 2016

    While increased use of digital banking interactions doesn’t mean the branch is dead, it does mean branches need to evolve to meet new customer expectations.

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  • Bank to the future: Experts look ahead to 2026

    Katie Kuehner-Hebert
    Katie Kuehner-Hebert Oct 14, 2016

    Banks may prune braches in size, but they’ll be smarter and tech forward.

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  • Three key things you must consider when closing branches

    JON VOORHEES_Final
    Jon Voorhees Oct 10, 2016

    Beyond short-term cost cutting, it’s all about keeping customers, retaining sales of the closed branch and sustaining the savings.

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  • Goodbye vacuum tube, hello data tube

    Carol Wolf Sep 14, 2016

    As branch traffic dwindles and banks cut costs, some institutions are installing video tellers in their drive-up lanes.

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