• Katie Kuehner-Hebert
    Katie Kuehner-Hebert Aug 31, 2017

    The changing face of channel migration

    At October’s financial services conference, the Regions Bank executive will share insights on pitfalls, pace and prioritization.

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  • Four steps to getting branch transformation right

    Dave Kerstein_resized
    David Kerstein Sep 25, 2015

    As customers migrate to digital channels, bankers need to aggressively re-configure their branch networks in terms of the number and mix of facilities, the staffing provided and the role of the contact center.

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  • Reimagining rather than closing branches

    Roy Karon Sep 14, 2015

    Rather than cutting branches across the board to reduce expenses, community banks should reconfigure them with new staffing models.

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  • Five tactics for keeping branches relevant

    Meredith Deen1
    Meredith Deen Sep 4, 2015

    Branches can remain relevant, even in a digital era, if banks turn them into centers for higher value interaction with customers.

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  • Transforming the branch for sales and lower cost

    W. Michael Scott Jul 17, 2015

    In the face of a steady downward trend in customer transactions, banks should transform their branches into sales-centric outlets and streamline staffing through more efficient scheduling.

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  • The omnichannel failure

    Chris Skinner1_resized
    Chris Skinner Jun 20, 2015

    Using the term ‘omnichannel’ simply highlights the fact that most banks have failed to become digital at their core.

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  • Strategically realigning digital and branches

    • Chris Musto
    • Paul Kadin
    Jun 19, 2015

    Bankers are challenged to a strategic reorientation as digital becomes a stronger driver of core banking relationships and the branch is recast in a more specialized role.

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  • Marketing to millennials in-branch and out

    Meredith Deen1
    Meredith Deen Jun 5, 2015

    When marketing to millennials, banks need to provide the right balance between high-tech interaction and personalized service.

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