• Dawn Wotapka
    Dawn Wotapka Oct 21, 2019

    Seven ways for bank branches to succeed in a digital world

    Spanning areas from customer service to universal banking, these insights are crucial to branch transformation success.

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  • From customer experience to bank branch significance: Five predictions for 2018

    Dave Kerstein_resized
    David Kerstein Jan 8, 2018

    So begins a new year with a new Fed chair—and new possibilities in the ways banks approach business and operations.

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  • Five things we all get wrong about branch transformation

    JON VOORHEES_Final
    Jon Voorhees Dec 15, 2017

    Today’s game plans are as varied (and confusing) as diet plans. Here’s how a branch strategy veteran separates truth from myth.

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  • Podcast: Branches, branch tech and the future of banking in 2018

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Dec 12, 2017

    Kerim Tumay, vice president of marketing for Kiran Analytics, discusses the role of data best practices and what's driving the industry forward in terms of branch evolution done right.

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  • Please continue to hold on: Call centers struggle to fight the rise of cyber fraud

    Howard Altman_resized
    Howard Altman Oct 17, 2017

    Call centers don’t get the same anti-fraud attention as other areas of the financial institution. That spells danger for banks and consumers—and opportunity for crooks.

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  • The revolution will be improvised: Five innovations that could change branch banking

    Geoff Williams
    Geoff Williams Oct 4, 2017

    Bank burger bars aren’t here (yet). But while you hold the mayo, enjoy a craft java or design a credit card via eye-popping wall display.

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  • The changing face of channel migration

    Katie Kuehner-Hebert
    Katie Kuehner-Hebert Aug 31, 2017

    At October’s financial services conference, the Regions Bank executive will share insights on pitfalls, pace and prioritization.

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  • A bright ideal: Seven elements of the ultimate branch format

    JON VOORHEES_Final
    Jon Voorhees Aug 22, 2017

    It’s not your parents’ branch anymore. But it’s not your great grandchild’s branch yet, either. Here’s a sound roadmap for community banks and credit unions in 2017.

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