At October’s financial services conference, the Regions Bank executive will share insights on pitfalls, pace and prioritization.
The branch of the future needs an upgraded 'middle' IT environment to ensure that banks can manage their business rules cohesively.
To avoid incurring substantial fines as well as customer frustration, bank call centers need to make sure their account databases contain accurate phone numbers.
A bank’s real estate strategy should utilize customer data to drive informed decisions about branch size and location.
U.S. banks can learn from ATM innovations seen in other countries.
While digital banking attracts the most affluent and financially confident customers, there will always be a role for the physical branch.
Effective sales management in branches should include coaching and mentoring, sales support, appropriate technology, accountability and rewards.
Branch staffing decisions should be based on markets, customers and local sales dynamics, not spreadsheet averages driven by operating results.