• Dawn Wotapka
    Dawn Wotapka Oct 21, 2019

    Seven ways for bank branches to succeed in a digital world

    Spanning areas from customer service to universal banking, these insights are crucial to branch transformation success.

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  • Futuristic branches depend on the future skills of employees

    Lauri Giesen
    Lauri Giesen Jan 24, 2017

    When developing new branches, banks must consider employee hiring and retraining issues as much as they think about technology and building design.

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  • Branch banking 2026: From robots in the lobby to personal tellers on campus

    Katie Kuehner-Hebert
    Katie Kuehner-Hebert Jan 19, 2017

    Staring down the road, seven experts offer their visions of what bank branches will look like.

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  • From branches to big data: Five predictions for 2017

    Dave Kerstein_resized
    David Kerstein Jan 6, 2017

    So begins a new year, a new administration and new possibilities in the ways banks will approach business and operations.

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  • Coffee, tea or currency?

    Ed Lawler headshot
    Edmund Lawler Dec 12, 2016

    Bringing back an old experiment, banks are reimagining branches as cafés, salons, even bowling alleys—all to energize brand and attract customers.

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  • Deposits, withdrawals: Five strategies to reconfigure branches, free up capital and fund growth

    • Guenther Hartfeil
    • Gianna Whitver
    Nov 30, 2016

    In an age of new channel investment, banks must restructure physical distribution and unlock value from hard assets in branches.

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  • Mobilizing the mobile future of branch banking: Self-service technology

    Suzi McNicholas_resized
    Suzi McNicholas Nov 15, 2016

    Bank branches can do more to take customers out of the line — and streamline the in-person experience in the process.

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  • Another view of bank branch closings: When short-term gain equals long-term pain

    Marvin Weiss_resized
    Marvin Weiss, PhD Oct 25, 2016

    The divestment of a physical location wipes out valuable investment in staff, and close ties to local banking customers.

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