Spanning areas from customer service to universal banking, these insights are crucial to branch transformation success.
When developing new branches, banks must consider employee hiring and retraining issues as much as they think about technology and building design.
Staring down the road, seven experts offer their visions of what bank branches will look like.
So begins a new year, a new administration and new possibilities in the ways banks will approach business and operations.
Bringing back an old experiment, banks are reimagining branches as cafés, salons, even bowling alleys—all to energize brand and attract customers.
In an age of new channel investment, banks must restructure physical distribution and unlock value from hard assets in branches.
Bank branches can do more to take customers out of the line — and streamline the in-person experience in the process.
The divestment of a physical location wipes out valuable investment in staff, and close ties to local banking customers.