• Katie Kuehner-Hebert
    Katie Kuehner-Hebert Aug 31, 2017

    The changing face of channel migration

    At October’s financial services conference, the Regions Bank executive will share insights on pitfalls, pace and prioritization.

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  • Redesigning the Community Bank Branch

    Lauri Giesen
    Lauri Giesen Sep 23, 2014

    Community banks need to redesign their branches as much as larger banks, says a panelist at the upcoming BAI Retail Delivery 2014.

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  • The Transformation of Small Town Branches

    Dave Kerstein_resized
    David Kerstein Sep 19, 2014

    Community banks face unique issues but they can improve revenue and efficiency when they target growth segments and embrace new technology.

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  • Improving Customer Interaction in the Contact Center

    Matt McConnell Aug 18, 2014

    As contact centers play a more important role in building customer relationships, center managers need to elevate their training and support activities.

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  • The Branch of the Future, Today

    Shelba Murphy Aug 15, 2014

    All of the discussion surrounding the ‘branch of the future’ obscures the fact that this future has already arrived – in the form of mobile-enhanced, self-service and ominichannel banking.

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  • Best Practices for Successful Community Banks

    Randall Roth Aug 11, 2014

    Despite a difficult environment, community banks can boost profitability by restructuring branch networks, product innovation and attracting and retaining top talent.

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  • No Universal Rollout for Universal Associates

    W. Michael Scott Jul 11, 2014

    While universal associates can play an important role in boosting branch profitability, managers should be judicious in deciding where to utilize them.

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  • Why Banks Succeed

    Charles Wendel_resized
    Charles B. Wendel Jun 13, 2014

    Yes, leadership is key to a bank’s success, but so is the internal culture and methodology for handling day-to-day issues in a consistent manner.

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