At October’s financial services conference, the Regions Bank executive will share insights on pitfalls, pace and prioritization.
Community banks need to redesign their branches as much as larger banks, says a panelist at the upcoming BAI Retail Delivery 2014.
Community banks face unique issues but they can improve revenue and efficiency when they target growth segments and embrace new technology.
As contact centers play a more important role in building customer relationships, center managers need to elevate their training and support activities.
All of the discussion surrounding the ‘branch of the future’ obscures the fact that this future has already arrived – in the form of mobile-enhanced, self-service and ominichannel banking.
Despite a difficult environment, community banks can boost profitability by restructuring branch networks, product innovation and attracting and retaining top talent.
While universal associates can play an important role in boosting branch profitability, managers should be judicious in deciding where to utilize them.
Yes, leadership is key to a bank’s success, but so is the internal culture and methodology for handling day-to-day issues in a consistent manner.