• JON VOORHEES_Final
    Jon Voorhees Dec 15, 2017

    Five things we all get wrong about branch transformation

    Today’s game plans are as varied (and confusing) as diet plans. Here’s how a branch strategy veteran separates truth from myth.

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  • Reducing Wait Times for Branch Efficiency

    Meredith Deen1
    Meredith Deen Nov 10, 2014

    Banks struggling to improve the efficiency of their branches should take a close look at the amount of time customers have to wait for service.

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  • Rightsizing the Branch

    Jeff Detlefsen Oct 29, 2014

    Analyzing deposits per-square-foot can help financial institutions determine whether they’re better off with one larger branch or two smaller locations.

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  • Branch of the Future Network Innovations

    Jim Henschel Oct 28, 2014

    Bankers preparing their branches for next-generation technology need to consider as well network innovations to improve bandwidth.

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  • Redesigning the Community Bank Branch

    Lauri Giesen
    Lauri Giesen Sep 23, 2014

    Community banks need to redesign their branches as much as larger banks, says a panelist at the upcoming BAI Retail Delivery 2014.

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  • The Transformation of Small Town Branches

    Dave Kerstein_resized
    David Kerstein Sep 19, 2014

    Community banks face unique issues but they can improve revenue and efficiency when they target growth segments and embrace new technology.

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  • Improving Customer Interaction in the Contact Center

    Matt McConnell Aug 18, 2014

    As contact centers play a more important role in building customer relationships, center managers need to elevate their training and support activities.

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  • The Branch of the Future, Today

    Shelba Murphy Aug 15, 2014

    All of the discussion surrounding the ‘branch of the future’ obscures the fact that this future has already arrived – in the form of mobile-enhanced, self-service and ominichannel banking.

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