Banks focused on the wallet metric need to start with attracting new customers in the first place—and keeping them.
Peer-to-peer and online lenders may be fast and sexy. But in the long run, they can’t give small business owners the advice and guidance they need.
Even with student loan debt and stagnant wages, they’ll soon be a trillion-dollar force—and smart community banks can meet their needs.
Amidst a fast world where traditional banking and sexy FinTech meet, cash management could in fact give banks a decisive edge.
Spelling out a partnership with AFCs isn’t always as easy as ABC. But the dynamics promise to evolve in the next few years.
The humanoid concierge deployed by Japan’s Mizuho Financial Group has been a runaway hit with customers—and judges—at the BAI Global Innovation Awards.
It’s not just a matter of perusing credit scores, but reading between the lines to find worthy loan customers banks would otherwise miss.
New research points the way forward in categories from customer experience to artificial intelligence.