• Scott Hansen
    Scott Hansen Jan 17, 2020

    Moving toward a modern approach to customer experience

    Excel at these five dimensions of CX to bring moments of delight to ever-loyal customers.

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  • Moving toward a modern approach to customer experience

    Scott Hansen
    Scott Hansen Jan 17, 2020

    Excel at these five dimensions of CX to bring moments of delight to ever-loyal customers.

    Read More
  • Take your customers on a multichannel journey

    John Federman
    John Federman Dec 19, 2019

    Pave the way toward loyalty by blending the best of the in-person experience with the convenience of technology.

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  • Podcast: Getting in gear for 2020

    Matt McGuire
    Matt McGuire Dec 10, 2019

    What challenges and opportunities lie ahead for financial services leaders in 2020? BAI’s Karl Dahlgren and Jason Mencias walk us through the findings of new BAI Banking Outlook research.

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  • Five ways financial institutions can turn traffic into customers

    Tara Sporrer
    Tara Sporrer Dec 4, 2019

    Walk in your customers’ digital shoes when putting together a proactive approach that puts customers’ needs first.

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  • The key to discovering your customers’ digital needs: Asking

    Charles Wendel
    Charles Wendel Dec 2, 2019

    Excellent insights are there for the taking, but is your team positioned to listen?

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  • Top 2019 podcasts: The inside story of America's first mobile-only bank

    BAI_Logo_Primary_RGB
    BAI Nov 19, 2019

    Mobile-centric banking has arrived, with Varo Money delighting customers to the tune of 13,000-plus five star reviews on the App Store and Google Play. Colin Walsh, Varo's CEO and co-founder, describes the journey from blueprint to charter on one of BAI Banking Strategies' top podcast episodes of the year.

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  • Podcast: Direct insights on direct banks

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    BAI Oct 29, 2019

    Who is using direct banks and why? How do their customers define convenience? BAI’s Jason Mencias and Mark Riddle share insights from the latest BAI Banking Outlook report on this week’s podcast.

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