• Carrie Nelson
    Carrie Nelson Sep 21, 2018

    Let’s get digital: Four strategies for making your digital conversion a success

    Picking the right fintech partner is crucial—but that’s just the first step on the journey to bolster customer experience.

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  • Let’s get digital: Four strategies for making your digital conversion a success

    Carrie Nelson
    Carrie Nelson Sep 21, 2018

    Picking the right fintech partner is crucial—but that’s just the first step on the journey to bolster customer experience.

    Read More
  • How to make your branch climb, through the eyes of a digital expert

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Sep 14, 2018

    Ahead of his presentation at BAI Beacon, Armin Ajami of Wells Fargo sizes up the branch landscape and the exciting innovations on tap.

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  • Countdown to customer engagement: The 10-second banking experience

    Nicole Meyers
    Nicole Meyers May 25, 2018

    Small time spans make a big difference for banks trying help customers manage their finances.

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  • Raising voices: Can chatbots help your community bank?

    Craig Guillot
    Craig Guillot Apr 26, 2018

    Unlike old-school automated phone technology, chatbots talk with customers in everyday language. Are small banks ready to start a conversation?

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  • The key to killer customer experience: 'I’ll be interested if you’ll be interesting'

    Dave Kerstein_resized
    David Kerstein Mar 30, 2018

    Branch traffic is declining. More than ever, financial institutions must create an interesting, involving experience—or risk becoming irrelevant.

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  • Five ways banks can enhance and master the human touch

    Paul Blockey
    Paul Blockey Mar 28, 2018

    For all the stress on relationships, banks rarely surpass the promises in their ads. Change begins with getting to the heart of consumers’ lives.

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  • The economy of new ecosystems: How banks can win the next phase of digital disruption

    Chet Kamat
    Chet Kamat Feb 15, 2018

    Whatever ground banks lost to FinTechs in the past, they can gain it back in 2018—and then some—through promising new partnerships.

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