• Craig Guillot
    Craig Guillot Sep 20, 2019

    Beyond gadgets and widgets, an outstanding ‘phygital’ experience

    As a word, it combines ‘digital’ and ‘physical.’ As a concept, it opens the door for banks to make big wins in customer experience.

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  • Beyond gadgets and widgets, an outstanding ‘phygital’ experience

    Craig Guillot
    Craig Guillot Sep 20, 2019

    As a word, it combines ‘digital’ and ‘physical.’ As a concept, it opens the door for banks to make big wins in customer experience.

    Read More
  • Online meets top of mind: The critical need for continuity in the digital banking experience

    Nikhil Lakhanpal
    Nikhil Lakhanpal Sep 11, 2019

    What banks do on the web may not match what customers expect. But you can connect with them by connecting the dots in their online journey.

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  • The must-haves for success in digital transformation

    Anthony Macciola
    Anthony Macciola Sep 9, 2019

    Start with mobile onboarding and process intelligence to leverage AI technology and automation to the max.

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  • Three ‘Es’ to easy mobile deposit adoption: engagement, experience, education

    Andy Shank Aug 8, 2019

    Despite its convenience, the technology intimidates many customers. Banks can turn the tide when they show—and tell—how it works.

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  • Why traditional banks must solve the online account opening dilemma

    Karl Dahlgren
    Karl Dahlgren Jul 26, 2019

    In a world where consumers spend and shop online 24/7, banks must figure out how to make online account opening a reality.

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  • Getting real with digital innovation

    Jeanne Pinder_resized
    Jeanne Pinder Jul 18, 2019

    Financial institutions can get caught up in tech confusion. Here are five frontiers of true progress.

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  • Right versus right now: Long versus short-term digital strategies

    Eric Brandt
    Eric Brandt Jun 19, 2019

    It’s tempting to tackle digital transformation in quick-fix fashion. Here’s why the long view represents your very best bet.

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