Customers like the speed and convenience of digital and aren't going back. Banks betting on a gradual shift in consumers’ digital preferences do so at their own risk.
The advent of omnichannel banking puts customers in control of banking relationships and forges a path for mobile.
As mobile technology advances, location-intelligent applications are becoming more useful in banking.
Increasing consumer adoption of online bill pay requires an effective onboarding process that instills confidence in the process.
The preferred banking channel, branch, online or mobile, is clearly linked to the age group of consumers.
Before mobile banking can become mainstream, financial institutions need to solve the challenges of security, customer experience, customer segmentation and application development.
Video banking technology can improve profitability in branches by reducing costs while providing a differentiated service to customers.
Encouraging customers to open their accounts online can backfire on banks if those customers then encounter a rickety, problem-prone process.