• Bryan McCarty
    Bryan McCarty Apr 3, 2020

    Managing customer relationships in the time of COVID-19

    Chat channels and other digital tools can help community banks maintain their personal touch during social distancing.

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  • Rethinking the generation gap in banking

    Mar 25, 2016

    Despite the stereotypes of Millennials going all-digital for their banking needs, jumping to conclusions about generational change can lead bankers astray, according to BAI Research.

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  • Four ways to improve mobile banking

    Ania Rodriguez
    Ania Rodriguez Mar 21, 2016

    To gain mobile banking wallet share, banks need to make their login processes more secure, expand photo services, improve customer service and add personal financial management capabilities.

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  • Lessons from retail customer analytics

    • Ian Rutherford
    • Rachael Mcbrearty
    Jan 26, 2016

    Banks can learn a lot from the retail industry when it comes to using analytics to drive sales and customer engagement.

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  • Mobile-first banking for branch employees

    Shelba Murphy Dec 7, 2015

    Mobile technology can help branch employees provide customers with an improved branch experience – if those employees are trained to leverage the technology.

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  • Three design principles for omnichannel experience

    Rajeev Sawhney Dec 2, 2015

    For omnichannel experiences to pay off for customers, the design principles of ease-of-use, efficiency and emotion must come to the forefront.

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  • Four steps to control printing expenses

    mike oleary_resized
    Michael O’Leary Nov 11, 2015

    Banks can reduce the cost and improve the security of their printing operations by implementing an enterprise-wide print management strategy.

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  • Five strategies for growing revenue

    Dave Kerstein_resized
    David Kerstein Oct 23, 2015

    To avoid the revenue growth squeeze, community banks need to embrace neighborhood marketing, improve sales effectiveness, expand customer relationships, utilize data analytics for product design and diversify their offerings.

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