Walk in your customers’ digital shoes when putting together a proactive approach that puts customers’ needs first.
For financial institutions, it’s long past time to ditch one-time passwords in favor of newer authentication technologies.
Generational expert and BAI Retail Delivery 2015 speaker Cam Marston says bankers need to learn how to attract Millennials both as customers and as employees.
In their effort to develop new products, bankers should consider utilizing the tactics of purpose, simplicity, speed, security, repetition and surprise.
Mobile banking for businesses can provide community banks with fee opportunities and help them strengthen relationships.
The hardest part of digital banking isn’t the technology; it’s the organizational and process changes needed to support a customer-centric strategy.
Given the increasing importance of mobile devices in banking, the industry should consider more design-centered thinking about how consumers interact with these devices.
To improve productivity and customer service, banks should extend enterprise information management systems to mobile devices.