Automation and artificial intelligence have major limits, especially in solving sticky problems and deepening relationships
Increasing consumer adoption of online bill pay requires an effective onboarding process that instills confidence in the process.
The preferred banking channel, branch, online or mobile, is clearly linked to the age group of consumers.
Before mobile banking can become mainstream, financial institutions need to solve the challenges of security, customer experience, customer segmentation and application development.
Video banking technology can improve profitability in branches by reducing costs while providing a differentiated service to customers.
Encouraging customers to open their accounts online can backfire on banks if those customers then encounter a rickety, problem-prone process.
With the rapid proliferation of tablet usage by consumers, banks need to tailor their own tablet services to this fast-growing segment.
Banking will be revolutionized as billions of tiny Internet-based transactions take place every second – all of them requiring aggregating, accounting, clearing and settling.