What banks do on the web may not match what customers expect. But you can connect with them by connecting the dots in their online journey.
In today’s omnichannel environment, financial institutions need an innovation process that provides products and services to meet both the existing and future needs of customers.
At BAI Retail Delivery 2013, Bank of the West will detail a method of implementing new products known as ‘radical collaboration.’
Former Wal-Mart CEO and BAI Retail Delivery 2013 speaker H. Lee Scott says the retailing giant has evolved from pursuing ‘underbanked’ customers to those who are ‘unhappily banked.’
The advent of omnichannel banking puts customers in control of banking relationships and forges a path for mobile.
As mobile technology advances, location-intelligent applications are becoming more useful in banking.
Increasing consumer adoption of online bill pay requires an effective onboarding process that instills confidence in the process.
The preferred banking channel, branch, online or mobile, is clearly linked to the age group of consumers.