Financial institutions can get caught up in tech confusion. Here are five frontiers of true progress.
Citigroup’s Michelle Peluso explains how bankers can build a new paradigm for their industry by refocusing on customers.
As more banking activities migrate to the online and mobile environment, banks need to step up their efforts to differentiate themselves in that arena.
As the viability of traditional branches erodes, banks need to transition to a more electronic delivery system via an integrated channel management strategy, says Harris Bank executive Jim Di Ciaula.
Actionable email alerts will help build customer loyalty by turning bank and customer mobile communication into a two-way street.
Mobile banking alerts are gaining traction as offerings and marketing increase but technology challenges can still hinder real-time immediacy.
Even as bankers are focused on battling the Durbin Amendment, they should consider a longer-term threat to payment card viability – mobile payments.
Mobile payments is coming fast, spurred by the development of downloadable apps such as Angry Birds – little bits of money that soon add up to big money.