• Jeanne Pinder_resized
    Jeanne Pinder Jul 18, 2019

    Getting real with digital innovation

    Financial institutions can get caught up in tech confusion. Here are five frontiers of true progress.

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  • Defining the New Paradigm of Banking

    ken Cline_resized
    Kenneth Cline Oct 7, 2011

    Citigroup’s Michelle Peluso explains how bankers can build a new paradigm for their industry by refocusing on customers.

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  • The True Power of Online Banking

    • Roger Peverelli
    • Reggy De Feniks
    Sep 28, 2011

    As more banking activities migrate to the online and mobile environment, banks need to step up their efforts to differentiate themselves in that arena.

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  • Planning for Delivery Channel Optimization

    ken Cline_resized
    Kenneth Cline May 11, 2011

    As the viability of traditional branches erodes, banks need to transition to a more electronic delivery system via an integrated channel management strategy, says Harris Bank executive Jim Di Ciaula.

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  • Actionable Alerts for Actionable Transactions

    Jason Schwartz Mar 20, 2011

    Actionable email alerts will help build customer loyalty by turning bank and customer mobile communication into a two-way street.

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  • On the Alert for Mobile Alerts

    KAREN EPPER HOFFMAN_resized
    Karen Epper Hoffman Mar 10, 2011

    Mobile banking alerts are gaining traction as offerings and marketing increase but technology challenges can still hinder real-time immediacy.

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  • The Interchange Battle: Will Mobile Settle It?

    Mary Beth Sullivan Feb 28, 2011

    Even as bankers are focused on battling the Durbin Amendment, they should consider a longer-term threat to payment card viability – mobile payments.

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  • Why Mobile is Critical to Banking

    Chris Skinner1_resized
    Chris Skinner Feb 28, 2011

    Mobile payments is coming fast, spurred by the development of downloadable apps such as Angry Birds – little bits of money that soon add up to big money.

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