• Keith Pearce Jan 18, 2019

    Evolving the digital customer journey in 2019 and beyond

    Seamlessly integrated channels and precise journey maps hold the keys to stellar customer experience.

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  • Amazon vs. banks: Can financial institutions compete against the digerati?

    Bill Murray
    Bill Murray Oct 12, 2018

    The name Amazon gets bandied about plenty in banking circles. While there’s every reason to feel the heat, banks can respond with proactive innovation.

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  • For community banks, a call to interaction

    Lauri Giesen
    Lauri Giesen Oct 11, 2018

    As community banks up their game for digital times, they’re learning new ways to reach out—and new ways to define ‘community.’

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  • Community banks at the crossroads

    Dawn Wotapka
    Dawn Wotapka Oct 9, 2018

    Some say it’s an endgame scenario. But rising bank values and a customer relationship edge make it unwise to sound a death knell.

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  • How Umpqua Bank ups its digital customer service game

    Jeanne Pinder_resized
    Jeanne Pinder Sep 28, 2018

    Before her BAI Beacon session, Umpqua’s Rilla Delorier shares how the Go-To app makes the digital personal.

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  • Seven steps to successful digital transformation

    • Danny Vicente
    • Jason Bettinger
    Sep 26, 2018

    Digital change is moving fast. Here’s how to take the faster lane to that high-tech place where you can make smart strategic bets.

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  • Let’s get digital: Four strategies for making your digital conversion a success

    Carrie Nelson
    Carrie Nelson Sep 21, 2018

    Picking the right fintech partner is crucial—but that’s just the first step on the journey to bolster customer experience.

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  • How to make your branch climb, through the eyes of a digital expert

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Sep 14, 2018

    Ahead of his presentation at BAI Beacon, Armin Ajami of Wells Fargo sizes up the branch landscape and the exciting innovations on tap.

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