• Andy Shank Aug 8, 2019

    Three ‘Es’ to easy mobile deposit adoption: engagement, experience, education

    Despite its convenience, the technology intimidates many customers. Banks can turn the tide when they show—and tell—how it works.

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  • Closing the mobile banking gap

    Lauri Giesen
    Lauri Giesen May 13, 2019

    Major banks once had a huge lead on community and regional institutions. Here’s how to change that—and even surge ahead.

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  • Where do banks stand in the digital revolution?

    Charles Wendel
    Charles Wendel Apr 12, 2019

    Customers like the speed and convenience of digital and aren't going back. Banks betting on a gradual shift in consumers’ digital preferences do so at their own risk.

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  • Build, buy or partner: fintech viewed through the digital lending lens

    Samir Suri
    Samir Suri Mar 7, 2019

    As banks and credit unions plot their next moves, harnessing fintech power for loans is more urgent than ever. Is partnering the way to go?

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  • Evolving the digital customer journey in 2019 and beyond

    Keith Pearce Jan 18, 2019

    Seamlessly integrated channels and precise journey maps hold the keys to stellar customer experience.

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  • Banking’s tech versus touch challenge (and what to do about it)

    Peter Harlamon
    Peter Harlamon Dec 6, 2018

    Automation and artificial intelligence have major limits, especially in solving sticky problems and deepening relationships

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  • Mobile on the move: Creating a more versatile banking channel

    Jeanne Pinder_resized
    Jeanne Pinder Dec 3, 2018

    Forward-thinking banks have a chance to think beyond the walls of the institution and build exciting bridges in the customer journey.

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  • For banks, the surest path to digital transformation excellence

    Peter Ku
    Peter Ku Nov 21, 2018

    Data may be complex, but its management needs to be simple—and that’s just the start of a smart digital strategy.

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