• Peter Harlamon
    Peter Harlamon Dec 6, 2018

    Banking’s tech versus touch challenge (and what to do about it)

    Automation and artificial intelligence have major limits, especially in solving sticky problems and deepening relationships

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  • Raising voices: Can chatbots help your community bank?

    Craig Guillot
    Craig Guillot Apr 26, 2018

    Unlike old-school automated phone technology, chatbots talk with customers in everyday language. Are small banks ready to start a conversation?

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  • The key to killer customer experience: 'I’ll be interested if you’ll be interesting'

    Dave Kerstein_resized
    David Kerstein Mar 30, 2018

    Branch traffic is declining. More than ever, financial institutions must create an interesting, involving experience—or risk becoming irrelevant.

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  • Five ways banks can enhance and master the human touch

    Paul Blockey
    Paul Blockey Mar 28, 2018

    For all the stress on relationships, banks rarely surpass the promises in their ads. Change begins with getting to the heart of consumers’ lives.

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  • The economy of new ecosystems: How banks can win the next phase of digital disruption

    Chet Kamat
    Chet Kamat Feb 15, 2018

    Whatever ground banks lost to FinTechs in the past, they can gain it back in 2018—and then some—through promising new partnerships.

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  • Spotting jackpotting: Five myths of ATM security, dispelled

    David Vergara
    David Vergara Feb 12, 2018

    Today’s brazen hackers treat ATMs like slot machines. And some simple misconceptions keep banks from fighting back.

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  • The changing face of channel migration

    Katie Kuehner-Hebert
    Katie Kuehner-Hebert Aug 31, 2017

    At October’s financial services conference, the Regions Bank executive will share insights on pitfalls, pace and prioritization.

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  • Into the great wide open bank: Digital banking and the new financial horizon

    Alex Robbio
    Alex Robbio Aug 10, 2017

    Whether they’re intrigued with or intimidated by FinTech, banks must embrace an open, digital model to assume relevance and dominance.

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