Automation and artificial intelligence have major limits, especially in solving sticky problems and deepening relationships
Consumers are getting used to playing the field with banks. Winning their loyalty above all other suitors requires hard work and patience.
Financial institutions have been slow to promote RDC. But to bolster small business efficiency—and bank bottom lines—it’s more than worth the effort.
Community banks need to hang up on second-rate mobile offerings and answer the call for first-rate, personal, localized service.
For all the buzz about digital disruption, banks can work their high-tech platforms to build disrupt-proof customer relationships.
Peer-to-peer and online lenders may be fast and sexy. But in the long run, they can’t give small business owners the advice and guidance they need.
Bennett Bradley of BB&T discusses the bank’s initiatives to identify and champion prime areas for innovation.
Financial institutions that seek a competitive edge must innovate—faster. But while some new twists meet customer wants, others create frustration.