• Nicole Meyers
    Nicole Meyers May 25, 2018

    Countdown to customer engagement: The 10-second banking experience

    Small time spans make a big difference for banks trying help customers manage their finances.

    Read More
  • Leveraging customer data through the core

    Shandra Purcell_resized
    Shanda Purcell Apr 20, 2016

    To improve their ability to leverage customer data, banks need to build a customer relationship management system directly into their core system.

    Read More
  • Rise of the super banks post-crisis

    nick-rose_small
    Nick Rose Apr 8, 2016

    Merger and acquisition activity over the past decade has transformed large U.S. banks into increasingly dominant mega-banks and reduced the market share controlled by smaller ones, particularly in major urban areas.

    Read More
  • Rethinking the generation gap in banking

    Mar 25, 2016

    Despite the stereotypes of Millennials going all-digital for their banking needs, jumping to conclusions about generational change can lead bankers astray, according to BAI Research.

    Read More
  • Four ways to improve mobile banking

    Ania Rodriguez
    Ania Rodriguez Mar 21, 2016

    To gain mobile banking wallet share, banks need to make their login processes more secure, expand photo services, improve customer service and add personal financial management capabilities.

    Read More
  • Lessons from retail customer analytics

    • Ian Rutherford
    • Rachael Mcbrearty
    Jan 26, 2016

    Banks can learn a lot from the retail industry when it comes to using analytics to drive sales and customer engagement.

    Read More
  • Mobile-first banking for branch employees

    Shelba Murphy Dec 7, 2015

    Mobile technology can help branch employees provide customers with an improved branch experience – if those employees are trained to leverage the technology.

    Read More
  • Three design principles for omni-channel experience

    Rajeev Sawhney Dec 2, 2015

    For omni-channel experiences to pay off for customers, the design principles of ease-of-use, efficiency and emotion must come to the forefront.

    Read More