• Danny Vicente
    • Jason Bettinger
    Sep 26, 2018

    Seven steps to successful digital transformation

    Digital change is moving fast. Here’s how to take the faster lane to that high-tech place where you can make smart strategic bets.

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  • Lessons from retail customer analytics

    • Ian Rutherford
    • Rachael Mcbrearty
    Jan 26, 2016

    Banks can learn a lot from the retail industry when it comes to using analytics to drive sales and customer engagement.

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  • Mobile-first banking for branch employees

    Shelba Murphy Dec 7, 2015

    Mobile technology can help branch employees provide customers with an improved branch experience – if those employees are trained to leverage the technology.

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  • Three design principles for omnichannel experience

    Rajeev Sawhney Dec 2, 2015

    For omnichannel experiences to pay off for customers, the design principles of ease-of-use, efficiency and emotion must come to the forefront.

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  • Four steps to control printing expenses

    mike oleary_resized
    Michael O’Leary Nov 11, 2015

    Banks can reduce the cost and improve the security of their printing operations by implementing an enterprise-wide print management strategy.

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  • Five strategies for growing revenue

    Dave Kerstein_resized
    David Kerstein Oct 23, 2015

    To avoid the revenue growth squeeze, community banks need to embrace neighborhood marketing, improve sales effectiveness, expand customer relationships, utilize data analytics for product design and diversify their offerings.

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  • So long to one time passwords

    Christiaan Brand Oct 21, 2015

    For financial institutions, it’s long past time to ditch one-time passwords in favor of newer authentication technologies.

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  • Cam Marston on banking the Millennials

    ken Cline_resized
    Kenneth Cline Oct 5, 2015

    Generational expert and BAI Retail Delivery 2015 speaker Cam Marston says bankers need to learn how to attract Millennials both as customers and as employees.

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