• Peter Harlamon
    Peter Harlamon Dec 6, 2018

    Banking’s tech versus touch challenge (and what to do about it)

    Automation and artificial intelligence have major limits, especially in solving sticky problems and deepening relationships

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  • A core issue: Surgically replacing core banking platforms

    • Bob Reveal
    • Matthias Loh
    • Jan Muralitharan
    • Wim Geurden
    Dec 19, 2016

    Core banking systems take time and money to overhaul and replace. Often it’s best to proceed one element at a time.

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  • Pieces in place: Lessons from BAI Beacon and the Rubik's Cube model of APIs

    Manish Grover
    Manish Grover Dec 14, 2016

    Even in a tech-first banking world, key steps towards change can switch sequence so long as you keep your goals in sight.

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  • Deposits, withdrawals: Five strategies to reconfigure branches, free up capital and fund growth

    • Guenther Hartfeil
    • Gianna Whitver
    Nov 30, 2016

    In an age of new channel investment, banks must restructure physical distribution and unlock value from hard assets in branches.

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  • In a mobile wallet world, banks seek upwardly mobile edge

    Lauri Giesen
    Lauri Giesen Nov 29, 2016

    Digitally, there’s room in a mobile wallet for all. But every bank wants their cards used first. How can they make that happen?

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  • No small talk: How chatbots fit into your omnichannel strategy

    David Sosna_resized
    David Sosna Oct 31, 2016

    In an age when roughly one in four apps are forgotten after one use, chatbots have the potential to turn conversations into customers.

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  • Why omnichannel must be omnipresent in the innovation evolution

    Graham Lloyd_Headshot (2)
    Graham Lloyd Oct 12, 2016

    Customers will increasingly demand the ability to bank on smart devices as well as traditional methods. But many banks simply aren’t ready.

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  • Leveraging customer data through the core

    Shandra Purcell_resized
    Shanda Purcell Apr 20, 2016

    To improve their ability to leverage customer data, banks need to build a customer relationship management system directly into their core system.

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