• Danny Vicente
    • Jason Bettinger
    Sep 26, 2018

    Seven steps to successful digital transformation

    Digital change is moving fast. Here’s how to take the faster lane to that high-tech place where you can make smart strategic bets.

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  • The Omnipotential of Omnichannel Banking

    Jeff Hughes Jun 4, 2014

    'Omnichannel banking' may have become a cliché, but it also provides an approach to getting the most out of banking that takes place in multiple channels.

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  • Five Steps to Building a Mobile Alert Strategy

    Shirra Frost Apr 29, 2014

    Rather than offering mobile alerts as an add-on product, banks should deploy them within an enterprise-wide strategy to spur customer engagement.

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  • Keys to Successful Multichannel Optimization

    Christopher Caulfield Apr 15, 2014

    Developing and executing a multichannel strategy requires foundational data to ensure that the strategy aligns with channel capabilities, customer preferences and the bank’s overall strategy and brand promise.

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  • The Great Digital Wallet Technology Race

    Amanda Smith Feb 12, 2014

    Will NFC or Cloud-based apps prevail? As debate centers on that question, alternatives lurk behind the scenes.

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  • Mobile-izing Small Business

    Frank Aloi Dec 10, 2013

    To attract more small business customers, banks need to elevate the customer experience of mobile banking to that of online banking.

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  • Scoring Remote Delivery Impact

    Daryl Jones Nov 8, 2013

    Bankers know that customers are increasingly switching to remote delivery channels, but many lack a scorecard for measuring the impact of these changes.

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  • Innovation in the Omnichannel Model

    Jason Bettinger Oct 28, 2013

    In today’s omnichannel environment, financial institutions need an innovation process that provides products and services to meet both the existing and future needs of customers.

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