• Peter Harlamon
    Peter Harlamon Dec 6, 2018

    Banking’s tech versus touch challenge (and what to do about it)

    Automation and artificial intelligence have major limits, especially in solving sticky problems and deepening relationships

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  • Mobile first for information management

    Mika Javanainen Dec 23, 2014

    To improve productivity and customer service, banks should extend enterprise information management systems to mobile devices.

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  • Five Mobile Banking Apps for Customer Engagement

    Allison Arthur Jun 24, 2014

    To engage mobile customers, banks should build useful apps for them such as personal finance and budget, mortgage and loan calculators and credit monitoring.

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  • Omnichannel Solutions to Increase Wallet Share

    Jim Henschel Jun 20, 2014

    Omnichannel solutions such as video banking, document capture and click-to-video from mobile and online will help banks increase wallet share with existing customers.

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  • The Omnipotential of Omnichannel Banking

    Jeff Hughes Jun 4, 2014

    'Omnichannel banking' may have become a cliché, but it also provides an approach to getting the most out of banking that takes place in multiple channels.

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  • Five Steps to Building a Mobile Alert Strategy

    Shirra Frost Apr 29, 2014

    Rather than offering mobile alerts as an add-on product, banks should deploy them within an enterprise-wide strategy to spur customer engagement.

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  • Keys to Successful Multichannel Optimization

    Christopher Caulfield Apr 15, 2014

    Developing and executing a multichannel strategy requires foundational data to ensure that the strategy aligns with channel capabilities, customer preferences and the bank’s overall strategy and brand promise.

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  • The Great Digital Wallet Technology Race

    Amanda Smith Feb 12, 2014

    Will NFC or Cloud-based apps prevail? As debate centers on that question, alternatives lurk behind the scenes.

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