• BAI Managing Editor Lou Carlozo
    Lou Carlozo Aug 21, 2018

    Podcast: Delighted customers through dedicated employees

    Jamie Frogale, director of learning and development at Arlington Community Federal Credit Union, explains ways in which high-performing institutions support their employees, and benefits the organizations see as a result.

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  • Podcast: Delighted customers through dedicated employees

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Aug 21, 2018

    Jamie Frogale, director of learning and development at Arlington Community Federal Credit Union, explains ways in which high-performing institutions support their employees, and benefits the organizations see as a result.

    Read More
  • What really counts: How observing bank branches optimizes staffing beyond the numbers

    Deb Stewart_resize
    Deb Stewart Mar 9, 2018

    Turning branches into top performers isn’t just about counting employees and ticking off tasks. Enter observation and analysis.

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  • Podcast: Local banks and the drive for talent engagement

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Oct 24, 2017

    Michael Rauh of Chelsea Groton Bank shares how his bank launched the “160 Acts of Kindness” campaign as well as how banks can learn solid lessons in talent engagement from companies outside the industry.

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  • The talent of talent management: Attracting it, retaining it, engaging it

    Byron Marshall
    Byron Marshall Aug 23, 2017

    Recruiting, hiring and training staff is costly. Rethinking your approach and engaging new hires makes the investment pay off.

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  • A ratings blockbuster: How Netflix streamed employee excellence

    Marco Buscaglia
    Marco Buscaglia Aug 21, 2017

    BAI Beacon featured speaker Patty McCord, Netflix’s former chief talent officer, shares four brave strategies to jumpstart company culture.

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  • Blue skies, banking stars: How universal bankers meet universal consumer needs

    Ed Obrien
    Ed O'Brien Aug 7, 2017

    As branches evolve, technology can only go so far. Enter universal bankers, who retain the human touch and bring customer service to lofty levels.

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  • A staff to fly your best colors

    Deb Stewart_resize
    Deb Stewart Aug 3, 2017

    Deploying the right mix of staff to transactions versus advice makes for a rough balancing act. Enter the powerful precision of predictive analytics.

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