• Deb Stewart_resize
    Deb Stewart Mar 9, 2018

    What really counts: How observing bank branches optimizes staffing beyond the numbers

    Turning branches into top performers isn’t just about counting employees and ticking off tasks. Enter observation and analysis.

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  • What really counts: How observing bank branches optimizes staffing beyond the numbers

    Deb Stewart_resize
    Deb Stewart Mar 9, 2018

    Turning branches into top performers isn’t just about counting employees and ticking off tasks. Enter observation and analysis.

    Read More
  • Podcast: Local banks and the drive for talent engagement

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Oct 24, 2017

    Michael Rauh of Chelsea Groton Bank shares how his bank launched the “160 Acts of Kindness” campaign as well as how banks can learn solid lessons in talent engagement from companies outside the industry.

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  • The talent of talent management: Attracting it, retaining it, engaging it

    Byron Marshall
    Byron Marshall Aug 23, 2017

    Recruiting, hiring and training staff is costly. Rethinking your approach and engaging new hires makes the investment pay off.

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  • A ratings blockbuster: How Netflix streamed employee excellence

    Marco Buscaglia
    Marco Buscaglia Aug 21, 2017

    BAI Beacon featured speaker Patty McCord, Netflix’s former chief talent officer, shares four brave strategies to jumpstart company culture.

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  • Blue skies, banking stars: How universal bankers meet universal consumer needs

    Ed Obrien
    Ed O'Brien Aug 7, 2017

    As branches evolve, technology can only go so far. Enter universal bankers, who retain the human touch and bring customer service to lofty levels.

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  • A staff to fly your best colors

    Deb Stewart_resize
    Deb Stewart Aug 3, 2017

    Deploying the right mix of staff to transactions versus advice makes for a rough balancing act. Enter the powerful precision of predictive analytics.

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  • From poisoned to positive: Healing a problematic workplace

    John Ruhlin
    John Ruhlin Jul 19, 2017

    Bank employees who buy into misbehavior can bring it down fast. But those who remain in the aftermath can help lead the comeback.

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