Recruiting, hiring and training staff is costly. Rethinking your approach and engaging new hires makes the investment pay off.
BAI Beacon featured speaker Patty McCord, Netflix’s former chief talent officer, shares four brave strategies to jumpstart company culture.
As branches evolve, technology can only go so far. Enter universal bankers, who retain the human touch and bring customer service to lofty levels.
Deploying the right mix of staff to transactions versus advice makes for a rough balancing act. Enter the powerful precision of predictive analytics.
Bank employees who buy into misbehavior can bring it down fast. But those who remain in the aftermath can help lead the comeback.
Ford’s CEO shakeup is more than a changing of the guard: It’s a signal that banking’s old guard needs to listen up.
Once limited to tellers, the float staff role can apply to a range of positions to create more efficient customer service.