• Deb Stewart_resize
    Deb Stewart Feb 7, 2019

    Making the most of mobile scheduling

    If Walmart can do it, you can too. Here’s what you need to know to achieve mobile scheduling success.

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  • Making the most of mobile scheduling

    Deb Stewart_resize
    Deb Stewart Feb 7, 2019

    If Walmart can do it, you can too. Here’s what you need to know to achieve mobile scheduling success.

    Read More
  • Boost your bottom line: The ROI of smart compliance training

    Ed Marcheselli
    Ed Marcheselli Feb 4, 2019

    No longer is compliance education a check-the-box affair. Done right, it yields valuable returns that lead to success across the board.

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  • Four keys to attract the best talent at your financial services organization

    Byron Marshall
    Byron Marshall Nov 21, 2018

    If banks can pay so much attention to customer experience, why not take a similar approach to the people they hire and develop?

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  • Universal truths of universal banking: Three success stories

    Dave Kerstein_resized
    David Kerstein Nov 2, 2018

    Branch expert David Kerstein of Peak Performance Consulting Group shares his insights around branch banking and the universal banker.

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  • Podcast: Delighted customers through dedicated employees

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Aug 21, 2018

    Jamie Frogale, director of learning and development at Arlington Community Federal Credit Union, explains ways in which high-performing institutions support their employees, and benefits the organizations see as a result.

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  • What really counts: How observing bank branches optimizes staffing beyond the numbers

    Deb Stewart_resize
    Deb Stewart Mar 9, 2018

    Turning branches into top performers isn’t just about counting employees and ticking off tasks. Enter observation and analysis.

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  • Podcast: Local banks and the drive for talent engagement

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Oct 24, 2017

    Michael Rauh of Chelsea Groton Bank shares how his bank launched the “160 Acts of Kindness” campaign as well as how banks can learn solid lessons in talent engagement from companies outside the industry.

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