• BAI Managing Editor Lou Carlozo
    Lou Carlozo Oct 24, 2017

    Podcast: Local banks and the drive for talent engagement

    Michael Rauh of Chelsea Groton Bank shares how his bank launched the “160 Acts of Kindness” campaign as well as how banks can learn solid lessons in talent engagement from companies outside the industry.

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  • Whatever floats your bank: Expand and explore the float staff concept

    David A. Basri
    David A. Basri Jun 12, 2017

    Once limited to tellers, the float staff role can apply to a range of positions to create more efficient customer service.

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  • Ideate, build, sustain and succeed at organizational change

    Margie Chiu
    Margie Chiu Jun 5, 2017

    For each stage of the change process, smart leaders likewise change leadership styles to maximize momentum and minimize frustration.

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  • The four corners of the universe: Four universal staffing challenges and how to tackle them

    Deb Stewart_resize
    Deb Stewart Apr 19, 2017

    Adopting a universal banker model means much more than retraining or role reassigning, which is why so many banks struggle with it.

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  • Setting the table: Can your bank serve a fast-food and fine-dining experience?

    • James Geeslin
    • Lindsay Green
    Mar 16, 2017

    Some bank branch customers want grab-and-go service, others want four-star treatment at a leisurely pace. Here’s how to balance speed and depth.

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  • InfoSec superstars: How three women broke barriers in banking and security

    KAREN EPPER HOFFMAN_resized
    Karen Epper Hoffman Jan 13, 2017

    Seeing and seizing prime opportunities, these female banking executives have carved out leadership positions in information security.

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  • The transformation of the retail branch with workforce management

    Malysa O’Connor Aug 15, 2016

    As new banking technologies and demand for changing service models drive transformation at the branch, employee engagement can play a key role in optimizing sales and service delivery.

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  • Success factors for fixing the bank

    Charles Wendel
    Charles Wendel Jul 22, 2016

    When bankers seek outside advice for improving their institutions, they need to follow through on the recommendations they agree to implement.

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