Michael Rauh of Chelsea Groton Bank shares how his bank launched the “160 Acts of Kindness” campaign as well as how banks can learn solid lessons in talent engagement from companies outside the industry.
Once limited to tellers, the float staff role can apply to a range of positions to create more efficient customer service.
For each stage of the change process, smart leaders likewise change leadership styles to maximize momentum and minimize frustration.
Adopting a universal banker model means much more than retraining or role reassigning, which is why so many banks struggle with it.
Some bank branch customers want grab-and-go service, others want four-star treatment at a leisurely pace. Here’s how to balance speed and depth.
Seeing and seizing prime opportunities, these female banking executives have carved out leadership positions in information security.
As new banking technologies and demand for changing service models drive transformation at the branch, employee engagement can play a key role in optimizing sales and service delivery.
When bankers seek outside advice for improving their institutions, they need to follow through on the recommendations they agree to implement.