Maintaining the places where employees work and customers transact makes a big difference in winning over talent and consumers.
If banks can pay so much attention to customer experience, why not take a similar approach to the people they hire and develop?
Branch expert David Kerstein of Peak Performance Consulting Group shares his insights around branch banking and the universal banker.
Jamie Frogale, director of learning and development at Arlington Community Federal Credit Union, explains ways in which high-performing institutions support their employees, and benefits the organizations see as a result.
Turning branches into top performers isn’t just about counting employees and ticking off tasks. Enter observation and analysis.
Michael Rauh of Chelsea Groton Bank shares how his bank launched the “160 Acts of Kindness” campaign as well as how banks can learn solid lessons in talent engagement from companies outside the industry.
Recruiting, hiring and training staff is costly. Rethinking your approach and engaging new hires makes the investment pay off.
BAI Beacon featured speaker Patty McCord, Netflix’s former chief talent officer, shares four brave strategies to jumpstart company culture.