• BAI Managing Editor Lou Carlozo
    Lou Carlozo Oct 24, 2017

    Podcast: Local banks and the drive for talent engagement

    Michael Rauh of Chelsea Groton Bank shares how his bank launched the “160 Acts of Kindness” campaign as well as how banks can learn solid lessons in talent engagement from companies outside the industry.

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  • Transforming branch staff with predictive analytics

    Kerim Tumay
    Kerim Tumay May 15, 2016

    Rather than just focusing on cost-cutting in their branches, bankers need to improve the performance of their branch workforce through predictive analytics.

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  • Six lessons for making open office work

    Edward G. Brown, Johanna Lubahn May 8, 2016

    Bank managers implementing an open office environment need to also change the organization’s culture rather than leaving it up to individuals to cope with the change.

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  • No fun in banking anymore

    Charles Wendel_resized
    Charles B. Wendel Feb 13, 2015

    Restoring the ‘fun’ in banking requires bringing back appropriate risk taking and innovation.

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  • Measuring business performance for improved performance

    Eric Weikart Jan 23, 2015

    A detailed (and enforceable) business performance management strategy can help banks meet their performance goals.

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  • Compensating employees appropriately

    Meredith Deen1
    Meredith Deen Jan 12, 2015

    Financial institutions need to pay their employees enough to attract good talent but not to the point where it hurts labor efficiency on a relative basis.

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  • With Onboarding, Cash Management Rules

    • Hank Israel
    • Sherief Meleis
    • Rick Spitler
    Oct 31, 2014

    Many retail banks are missing the chief goal of onboarding, which should be to establish the bank as the customer’s primary cash management provider.

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  • Improving Productivity of Knowledge Workers

    William Heitman Sep 5, 2014

    Rather than constantly focusing on technology to improve productivity, bankers should look to their own ‘knowledge workers’ – who are not always deployed in the most efficient manner.

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