• BAI Managing Editor Lou Carlozo
    Lou Carlozo Aug 21, 2018

    Podcast: Delighted customers through dedicated employees

    Jamie Frogale, director of learning and development at Arlington Community Federal Credit Union, explains ways in which high-performing institutions support their employees, and benefits the organizations see as a result.

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  • The transformation of the retail branch with workforce management

    Malysa O’Connor Aug 15, 2016

    As new banking technologies and demand for changing service models drive transformation at the branch, employee engagement can play a key role in optimizing sales and service delivery.

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  • Success factors for fixing the bank

    Charles Wendel
    Charles Wendel Jul 22, 2016

    When bankers seek outside advice for improving their institutions, they need to follow through on the recommendations they agree to implement.

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  • Transforming branch staff with predictive analytics

    Kerim Tumay
    Kerim Tumay May 15, 2016

    Rather than just focusing on cost-cutting in their branches, bankers need to improve the performance of their branch workforce through predictive analytics.

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  • Six lessons for making open office work

    Edward G. Brown, Johanna Lubahn May 8, 2016

    Bank managers implementing an open office environment need to also change the organization’s culture rather than leaving it up to individuals to cope with the change.

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  • No fun in banking anymore

    Charles Wendel_resized
    Charles B. Wendel Feb 13, 2015

    Restoring the ‘fun’ in banking requires bringing back appropriate risk taking and innovation.

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  • Measuring business performance for improved performance

    Eric Weikart Jan 23, 2015

    A detailed (and enforceable) business performance management strategy can help banks meet their performance goals.

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  • Compensating employees appropriately

    Meredith Deen1
    Meredith Deen Jan 12, 2015

    Financial institutions need to pay their employees enough to attract good talent but not to the point where it hurts labor efficiency on a relative basis.

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