In order for operational efficiencies to make real improvements, it’s essential to incorporate insights and involvement from across the team.
Branch expert David Kerstein of Peak Performance Consulting Group shares his insights around branch banking and the universal banker.
Jamie Frogale, director of learning and development at Arlington Community Federal Credit Union, explains ways in which high-performing institutions support their employees, and benefits the organizations see as a result.
Turning branches into top performers isn’t just about counting employees and ticking off tasks. Enter observation and analysis.
Michael Rauh of Chelsea Groton Bank shares how his bank launched the “160 Acts of Kindness” campaign as well as how banks can learn solid lessons in talent engagement from companies outside the industry.
Recruiting, hiring and training staff is costly. Rethinking your approach and engaging new hires makes the investment pay off.
BAI Beacon featured speaker Patty McCord, Netflix’s former chief talent officer, shares four brave strategies to jumpstart company culture.
As branches evolve, technology can only go so far. Enter universal bankers, who retain the human touch and bring customer service to lofty levels.