• Byron Marshall
    Byron Marshall Aug 23, 2017

    The talent of talent management: Attracting it, retaining it, engaging it

    Recruiting, hiring and training staff is costly. Rethinking your approach and engaging new hires makes the investment pay off.

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  • Time Locking for Interruption Management

    Edward G. Brown May 9, 2014

    To improve efficiency, bank managers should focus on teaching employees how to regain the 40% to 60% of their time they lose to interruptions.

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  • Challenges and Strategies for Managing Branch PTO

    David Basri
    David Basri Dec 23, 2013

    While managing PTO schedules in the branch can be a thankless task, a key part of the solution is having clear policies that are communicated to the people who have to implement them.

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  • HR Technology is Not Just About HR

    Cindi Pacanins Dec 17, 2013

    If talent management and employee engagement are such pressing priorities, why do investments in HR technology keep getting pushed to the back of the queue? Maybe it’s time to build a compelling business case in the language executives can understand.

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  • Making Idle Staff More Productive

    W. Michael Scott Nov 22, 2013

    Every bank has idle staff time but the more productive institutions handle it with appropriate scheduling and training programs.

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  • The Elephant in the Room Is People

    Charles Wendel_resized
    Charles B. Wendel Oct 4, 2013

    Managers who avoid taking action can leave an institution with underperforming employees who drag down overall results.

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  • Motivated Leaders for Motivated Employees

    Jean-Marc Laouchez Sep 11, 2013

    Encouraging branch staff to ‘go the extra mile’ for customers requires motivational leaders who are accountable for results.

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  • Predictive Analytics for Hiring

    Katie Kuehner-Hebert
    Katie Kuehner-Hebert Sep 6, 2013

    Wells Fargo uses predictive analytics to hire employees better able to meet its performance requirements and fit into its corporate culture.

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