• BAI Managing Editor Lou Carlozo
    Lou Carlozo Oct 24, 2017

    Podcast: Local banks and the drive for talent engagement

    Michael Rauh of Chelsea Groton Bank shares how his bank launched the “160 Acts of Kindness” campaign as well as how banks can learn solid lessons in talent engagement from companies outside the industry.

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  • Reversing Banking’s Brain Drain

    • Bob Olson
    • Paul Roberts
    • K. Andrew Lee
    Jul 8, 2014

    To reverse the ‘brain drain’ of critical knowledge that occurs when baby boomers retire, financial institutions are looking to harness social media to retain that vital expertise.

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  • Time Locking for Interruption Management

    Edward G. Brown May 9, 2014

    To improve efficiency, bank managers should focus on teaching employees how to regain the 40% to 60% of their time they lose to interruptions.

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  • Challenges and Strategies for Managing Branch PTO

    David Basri
    David Basri Dec 23, 2013

    While managing PTO schedules in the branch can be a thankless task, a key part of the solution is having clear policies that are communicated to the people who have to implement them.

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  • HR Technology is Not Just About HR

    Cindi Pacanins Dec 17, 2013

    If talent management and employee engagement are such pressing priorities, why do investments in HR technology keep getting pushed to the back of the queue? Maybe it’s time to build a compelling business case in the language executives can understand.

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  • Making Idle Staff More Productive

    W. Michael Scott Nov 22, 2013

    Every bank has idle staff time but the more productive institutions handle it with appropriate scheduling and training programs.

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  • The Elephant in the Room Is People

    Charles Wendel_resized
    Charles B. Wendel Oct 4, 2013

    Managers who avoid taking action can leave an institution with underperforming employees who drag down overall results.

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  • Motivated Leaders for Motivated Employees

    Jean-Marc Laouchez Sep 11, 2013

    Encouraging branch staff to ‘go the extra mile’ for customers requires motivational leaders who are accountable for results.

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