• Deb Stewart_resize
    Deb Stewart Feb 7, 2019

    Making the most of mobile scheduling

    If Walmart can do it, you can too. Here’s what you need to know to achieve mobile scheduling success.

    Read More
  • Six lessons for making open office work

    Edward G. Brown, Johanna Lubahn May 8, 2016

    Bank managers implementing an open office environment need to also change the organization’s culture rather than leaving it up to individuals to cope with the change.

    Read More
  • No fun in banking anymore

    Charles Wendel_resized
    Charles B. Wendel Feb 13, 2015

    Restoring the ‘fun’ in banking requires bringing back appropriate risk taking and innovation.

    Read More
  • Measuring business performance for improved performance

    Eric Weikart Jan 23, 2015

    A detailed (and enforceable) business performance management strategy can help banks meet their performance goals.

    Read More
  • Compensating employees appropriately

    Meredith Deen1
    Meredith Deen Jan 12, 2015

    Financial institutions need to pay their employees enough to attract good talent but not to the point where it hurts labor efficiency on a relative basis.

    Read More
  • With Onboarding, Cash Management Rules

    • Hank Israel
    • Sherief Meleis
    • Rick Spitler
    Oct 31, 2014

    Many retail banks are missing the chief goal of onboarding, which should be to establish the bank as the customer’s primary cash management provider.

    Read More
  • Improving Productivity of Knowledge Workers

    William Heitman Sep 5, 2014

    Rather than constantly focusing on technology to improve productivity, bankers should look to their own ‘knowledge workers’ – who are not always deployed in the most efficient manner.

    Read More
  • Time Locking for Interruption Management

    Edward G. Brown May 9, 2014

    To improve efficiency, bank managers should focus on teaching employees how to regain the 40% to 60% of their time they lose to interruptions.

    Read More