• BAI Managing Editor Lou Carlozo
    Lou Carlozo Oct 24, 2017

    Podcast: Local banks and the drive for talent engagement

    Michael Rauh of Chelsea Groton Bank shares how his bank launched the “160 Acts of Kindness” campaign as well as how banks can learn solid lessons in talent engagement from companies outside the industry.

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  • Every Leader Needs a ‘Leader’s Scorecard’

    Jack Craven May 24, 2013

    Trying to measure the state of your bank’s leadership development process without a scorecard is like going to sea in a sailboat without a rudder.

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  • Avoiding the Sting of Obamacare

    W. Michael Scott Apr 24, 2013

    Appropriate planning and staff scheduling are the keys for banks to avoid penalties related to the Obamacare health insurance legislation.

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  • It’s About Time for Cultural Change

    Keith Von Seggern Jan 22, 2013

    While changing an organization’s culture is never easy, the military model offers some clues to success.

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  • Supercharge Your Onboarding Program

    Craig Pentz Oct 16, 2012

    Improving customer onboarding programs requires the use of real-time customer data.

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  • Want Process Improvement? Mandate It!

    Daryl Jones Jun 29, 2012

    Process improvements won’t go far unless senior management articulates the end game and mandates results.

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  • Pulling Together for the Team

    Don Wood Jun 6, 2012

    Company-wide cooperation rather than a focus on individual effort is the key to corporate success in banking.

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  • Where is the Leadership from ‘The Leadership’?

    Jack Craven Apr 30, 2012

    With the industry beginning to heal from its recent travails, banks need to focus more on developing and nurturing top-notch management talent.

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