• Byron Marshall
    Byron Marshall Aug 23, 2017

    The talent of talent management: Attracting it, retaining it, engaging it

    Recruiting, hiring and training staff is costly. Rethinking your approach and engaging new hires makes the investment pay off.

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  • A Universal Staffing Mix

    KAREN EPPER HOFFMAN_resized
    Karen Epper Hoffman Aug 26, 2013

    As the role of the branch changes, banks are increasingly moving to a 'universal' model for their branch staff.

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  • Every Leader Needs a ‘Leader’s Scorecard’

    Jack Craven May 24, 2013

    Trying to measure the state of your bank’s leadership development process without a scorecard is like going to sea in a sailboat without a rudder.

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  • Avoiding the Sting of Obamacare

    W. Michael Scott Apr 24, 2013

    Appropriate planning and staff scheduling are the keys for banks to avoid penalties related to the Obamacare health insurance legislation.

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  • It’s About Time for Cultural Change

    Keith Von Seggern Jan 22, 2013

    While changing an organization’s culture is never easy, the military model offers some clues to success.

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  • Supercharge Your Onboarding Program

    Craig Pentz Oct 16, 2012

    Improving customer onboarding programs requires the use of real-time customer data.

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  • Want Process Improvement? Mandate It!

    Daryl Jones Jun 29, 2012

    Process improvements won’t go far unless senior management articulates the end game and mandates results.

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  • Pulling Together for the Team

    Don Wood Jun 6, 2012

    Company-wide cooperation rather than a focus on individual effort is the key to corporate success in banking.

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