• 08.22 STEPHEN LEWIS
    Stephen Lewis Aug 21, 2019

    When banks come clean: Five steps to create workspaces that sparkle and inspire

    Maintaining the places where employees work and customers transact makes a big difference in winning over talent and consumers.

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  • Measuring business performance for improved performance

    Eric Weikart Jan 23, 2015

    A detailed (and enforceable) business performance management strategy can help banks meet their performance goals.

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  • Compensating employees appropriately

    Meredith Deen1
    Meredith Deen Jan 12, 2015

    Financial institutions need to pay their employees enough to attract good talent but not to the point where it hurts labor efficiency on a relative basis.

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  • With Onboarding, Cash Management Rules

    • Hank Israel
    • Sherief Meleis
    • Rick Spitler
    Oct 31, 2014

    Many retail banks are missing the chief goal of onboarding, which should be to establish the bank as the customer’s primary cash management provider.

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  • Improving Productivity of Knowledge Workers

    William Heitman Sep 5, 2014

    Rather than constantly focusing on technology to improve productivity, bankers should look to their own ‘knowledge workers’ – who are not always deployed in the most efficient manner.

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  • Time Locking for Interruption Management

    Edward G. Brown May 9, 2014

    To improve efficiency, bank managers should focus on teaching employees how to regain the 40% to 60% of their time they lose to interruptions.

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  • Making Idle Staff More Productive

    W. Michael Scott Nov 22, 2013

    Every bank has idle staff time but the more productive institutions handle it with appropriate scheduling and training programs.

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  • The Elephant in the Room Is People

    Charles Wendel_resized
    Charles B. Wendel Oct 4, 2013

    Managers who avoid taking action can leave an institution with underperforming employees who drag down overall results.

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