Michael Rauh of Chelsea Groton Bank shares how his bank launched the “160 Acts of Kindness” campaign as well as how banks can learn solid lessons in talent engagement from companies outside the industry.
Trying to measure the state of your bank’s leadership development process without a scorecard is like going to sea in a sailboat without a rudder.
Appropriate planning and staff scheduling are the keys for banks to avoid penalties related to the Obamacare health insurance legislation.
While changing an organization’s culture is never easy, the military model offers some clues to success.
Improving customer onboarding programs requires the use of real-time customer data.
Process improvements won’t go far unless senior management articulates the end game and mandates results.
Company-wide cooperation rather than a focus on individual effort is the key to corporate success in banking.
With the industry beginning to heal from its recent travails, banks need to focus more on developing and nurturing top-notch management talent.