Jamie Frogale, director of learning and development at Arlington Community Federal Credit Union, explains ways in which high-performing institutions support their employees, and benefits the organizations see as a result.
Company-wide cooperation rather than a focus on individual effort is the key to corporate success in banking.
Pennsylvania’s Fulton Financial promotes employee retention as an aid to customer service.
Hiring from larger institutions can be a big boon to community banks but can also prove a hindrance if the cultural fit isn’t there.
Size makes all the difference in the way in which banks manage their infrastructure.
Embedded behavior tools can promote more consistent and productive employee performance by making sure that the right behaviors are nurtured and take root.
Sabbatical programs can help employees refresh and recharge while improving corporate morale and productivity.
In their zeal to improve customer service, banks often lose sight of a key hurdle, problem resolution, which can be cleared by proper training and coaching.