• 08.22 STEPHEN LEWIS
    Stephen Lewis Aug 21, 2019

    When banks come clean: Five steps to create workspaces that sparkle and inspire

    Maintaining the places where employees work and customers transact makes a big difference in winning over talent and consumers.

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  • Motivated Leaders for Motivated Employees

    Jean-Marc Laouchez Sep 11, 2013

    Encouraging branch staff to ‘go the extra mile’ for customers requires motivational leaders who are accountable for results.

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  • Predictive Analytics for Hiring

    Katie Kuehner-Hebert
    Katie Kuehner-Hebert Sep 6, 2013

    Wells Fargo uses predictive analytics to hire employees better able to meet its performance requirements and fit into its corporate culture.

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  • A Universal Staffing Mix

    KAREN EPPER HOFFMAN_resized
    Karen Epper Hoffman Aug 26, 2013

    As the role of the branch changes, banks are increasingly moving to a 'universal' model for their branch staff.

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  • Every Leader Needs a ‘Leader’s Scorecard’

    Jack Craven May 24, 2013

    Trying to measure the state of your bank’s leadership development process without a scorecard is like going to sea in a sailboat without a rudder.

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  • Avoiding the Sting of Obamacare

    W. Michael Scott Apr 24, 2013

    Appropriate planning and staff scheduling are the keys for banks to avoid penalties related to the Obamacare health insurance legislation.

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  • It’s About Time for Cultural Change

    Keith Von Seggern Jan 22, 2013

    While changing an organization’s culture is never easy, the military model offers some clues to success.

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  • Supercharge Your Onboarding Program

    Craig Pentz Oct 16, 2012

    Improving customer onboarding programs requires the use of real-time customer data.

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