Recruiting, hiring and training staff is costly. Rethinking your approach and engaging new hires makes the investment pay off.
With the industry beginning to heal from its recent travails, banks need to focus more on developing and nurturing top-notch management talent.
Pennsylvania’s Fulton Financial promotes employee retention as an aid to customer service.
Hiring from larger institutions can be a big boon to community banks but can also prove a hindrance if the cultural fit isn’t there.
In times of economic dislocation and layoffs, managers need to manage the anxiety of their employees with honesty and confidence to keep the company moving forward.
Size makes all the difference in the way in which banks manage their infrastructure.
Banks are responding to new regulations on overdraft fees and debit card interchange with multi-level training programs to adjust frontline staff to necessary product changes.
Embedded behavior tools can promote more consistent and productive employee performance by making sure that the right behaviors are nurtured and take root.