Michael Rauh of Chelsea Groton Bank shares how his bank launched the “160 Acts of Kindness” campaign as well as how banks can learn solid lessons in talent engagement from companies outside the industry.
Company-wide cooperation rather than a focus on individual effort is the key to corporate success in banking.
With the industry beginning to heal from its recent travails, banks need to focus more on developing and nurturing top-notch management talent.
Pennsylvania’s Fulton Financial promotes employee retention as an aid to customer service.
Hiring from larger institutions can be a big boon to community banks but can also prove a hindrance if the cultural fit isn’t there.
In times of economic dislocation and layoffs, managers need to manage the anxiety of their employees with honesty and confidence to keep the company moving forward.
Size makes all the difference in the way in which banks manage their infrastructure.
Banks are responding to new regulations on overdraft fees and debit card interchange with multi-level training programs to adjust frontline staff to necessary product changes.