Michael Rauh of Chelsea Groton Bank shares how his bank launched the “160 Acts of Kindness” campaign as well as how banks can learn solid lessons in talent engagement from companies outside the industry.
Pennsylvania’s Fulton Financial promotes employee retention as an aid to customer service.
Hiring from larger institutions can be a big boon to community banks but can also prove a hindrance if the cultural fit isn’t there.
Size makes all the difference in the way in which banks manage their infrastructure.
Embedded behavior tools can promote more consistent and productive employee performance by making sure that the right behaviors are nurtured and take root.
Sabbatical programs can help employees refresh and recharge while improving corporate morale and productivity.
In their zeal to improve customer service, banks often lose sight of a key hurdle, problem resolution, which can be cleared by proper training and coaching.
Staffing reductions should not be undertaken in a vacuum but rather as part of a holistic framework for improving efficiency.