• Joe Ehrhardt
    Joe Ehrhardt Nov 22, 2019

    Three ways to extend efficiencies throughout your organization

    Make no mistake: efficiency is a competitive edge. Consider these tips when fine-tuning your processes.

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  • Improving Productivity of Knowledge Workers

    William Heitman Sep 5, 2014

    Rather than constantly focusing on technology to improve productivity, bankers should look to their own ‘knowledge workers’ – who are not always deployed in the most efficient manner.

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  • Time Locking for Interruption Management

    Edward G. Brown May 9, 2014

    To improve efficiency, bank managers should focus on teaching employees how to regain the 40% to 60% of their time they lose to interruptions.

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  • Making Idle Staff More Productive

    W. Michael Scott Nov 22, 2013

    Every bank has idle staff time but the more productive institutions handle it with appropriate scheduling and training programs.

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  • The Elephant in the Room Is People

    Charles Wendel_resized
    Charles B. Wendel Oct 4, 2013

    Managers who avoid taking action can leave an institution with underperforming employees who drag down overall results.

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  • Motivated Leaders for Motivated Employees

    Jean-Marc Laouchez Sep 11, 2013

    Encouraging branch staff to ‘go the extra mile’ for customers requires motivational leaders who are accountable for results.

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  • Predictive Analytics for Hiring

    Katie Kuehner-Hebert
    Katie Kuehner-Hebert Sep 6, 2013

    Wells Fargo uses predictive analytics to hire employees better able to meet its performance requirements and fit into its corporate culture.

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  • A Universal Staffing Mix

    KAREN EPPER HOFFMAN_resized
    Karen Epper Hoffman Aug 26, 2013

    As the role of the branch changes, banks are increasingly moving to a 'universal' model for their branch staff.

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