• BAI Managing Editor Lou Carlozo
    Lou Carlozo Oct 24, 2017

    Podcast: Local banks and the drive for talent engagement

    Michael Rauh of Chelsea Groton Bank shares how his bank launched the “160 Acts of Kindness” campaign as well as how banks can learn solid lessons in talent engagement from companies outside the industry.

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  • Embedding Behavior for Improved Training

    • Edward G. Brown
    • James W. Bywater
    Jul 8, 2011

    Embedded behavior tools can promote more consistent and productive employee performance by making sure that the right behaviors are nurtured and take root.

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  • Burned Out? You Might Just Need a Sabbatical

    Catherine A. Allen Apr 20, 2011

    Sabbatical programs can help employees refresh and recharge while improving corporate morale and productivity.

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  • Problem Resolution: the Quality Service Hurdle

    Frank Aloi Apr 18, 2011

    In their zeal to improve customer service, banks often lose sight of a key hurdle, problem resolution, which can be cleared by proper training and coaching.

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  • Smart Staffing

    Dan Shannon Dec 2, 2010

    Staffing reductions should not be undertaken in a vacuum but rather as part of a holistic framework for improving efficiency.

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  • Improving Customer Service via Employee Onboarding

    Rebecca Doepke Sep 1, 2010

    Onboarding is not just for customers; it can also be used to welcome new employees to their jobs and improve their effectiveness.

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