If banks can pay so much attention to customer experience, why not take a similar approach to the people they hire and develop?
Sabbatical programs can help employees refresh and recharge while improving corporate morale and productivity.
In their zeal to improve customer service, banks often lose sight of a key hurdle, problem resolution, which can be cleared by proper training and coaching.
Staffing reductions should not be undertaken in a vacuum but rather as part of a holistic framework for improving efficiency.
Onboarding is not just for customers; it can also be used to welcome new employees to their jobs and improve their effectiveness.