• Deb Stewart_resize
    Deb Stewart Mar 9, 2018

    What really counts: How observing bank branches optimizes staffing beyond the numbers

    Turning branches into top performers isn’t just about counting employees and ticking off tasks. Enter observation and analysis.

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  • Smart Staffing

    Dan Shannon Dec 2, 2010

    Staffing reductions should not be undertaken in a vacuum but rather as part of a holistic framework for improving efficiency.

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  • Improving Customer Service via Employee Onboarding

    Rebecca Doepke Sep 1, 2010

    Onboarding is not just for customers; it can also be used to welcome new employees to their jobs and improve their effectiveness.

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