• BAI Managing Editor Lou Carlozo
    Lou Carlozo Aug 21, 2018

    Podcast: Delighted customers through dedicated employees

    Jamie Frogale, director of learning and development at Arlington Community Federal Credit Union, explains ways in which high-performing institutions support their employees, and benefits the organizations see as a result.

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  • Smart Staffing

    Dan Shannon Dec 2, 2010

    Staffing reductions should not be undertaken in a vacuum but rather as part of a holistic framework for improving efficiency.

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  • Improving Customer Service via Employee Onboarding

    Rebecca Doepke Sep 1, 2010

    Onboarding is not just for customers; it can also be used to welcome new employees to their jobs and improve their effectiveness.

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