• Margie Chiu
    Margie Chiu Jun 5, 2017

    Ideate, build, sustain and succeed at organizational change

    For each stage of the change process, smart leaders likewise change leadership styles to maximize momentum and minimize frustration.

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  • Ideate, build, sustain and succeed at organizational change

    Margie Chiu
    Margie Chiu Jun 5, 2017

    For each stage of the change process, smart leaders likewise change leadership styles to maximize momentum and minimize frustration.

    Read More
  • Setting the table: Can your bank serve a fast-food and fine-dining experience?

    • James Geeslin
    • Lindsay Green
    Mar 16, 2017

    Some bank branch customers want grab-and-go service, others want four-star treatment at a leisurely pace. Here’s how to balance speed and depth.

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  • Alior Bank takes a savvy step forward in debt collection

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Feb 16, 2017

    Alior Bank’s AI-driven debt collection approach means a positive customer experience and return on investment, a feat honored through BAI’s Global Innovation Awards.

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  • Why banks need real-time speech analytics for compliant customer interactions

    John Cray_resized - High Res4 copy
    John Cray Feb 15, 2017

    Old-school voice automation understands simple phrases. Now, the technology allows for new levels of speech comprehension and compliance excellence.

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  • Core competency: A savvy map for transforming core banking solutions

    Satya Das
    Satya Swarup Das Jan 18, 2017

    It’s not necessarily a race against time or competitors. But to claim the prize, banks need to run like a well-oiled machine.

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  • Outside what box? What happens when smart women tackle tough InfoSec challenges

    KAREN EPPER HOFFMAN_resized
    Karen Epper Hoffman Jan 17, 2017

    These women collaborate, communicate and create with the best of them. But the banking industry can do more to increase their ranks.

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  • InfoSec superstars: How three women broke barriers in banking and security

    KAREN EPPER HOFFMAN_resized
    Karen Epper Hoffman Jan 13, 2017

    Seeing and seizing prime opportunities, these female banking executives have carved out leadership positions in information security.

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