• Jeanne Pinder_resized
    Jeanne Pinder Apr 13, 2018

    Changing the score: How alternative lenders rethink FICO ratings

    For years, creditworthiness has hinged on payment history. But a new breed of lenders has added new metrics to the formula.

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  • Changing the score: How alternative lenders rethink FICO ratings

    Jeanne Pinder_resized
    Jeanne Pinder Apr 13, 2018

    For years, creditworthiness has hinged on payment history. But a new breed of lenders has added new metrics to the formula.

    Read More
  • The key to killer customer experience: 'I’ll be interested if you’ll be interesting'

    Dave Kerstein_resized
    David Kerstein Mar 30, 2018

    Branch traffic is declining. More than ever, financial institutions must create an interesting, involving experience—or risk becoming irrelevant.

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  • Trust never sleeps: Deepening the customer relationship in an era of bank defection

    Sue Hines
    Sue Hines Aug 16, 2017

    Satisfaction scores are up but bank customers now bolt at a moment’s notice. Here’s how to make their loyalty the long-lasting kind.

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  • Checking the pulse of millennial financial wellness

    Christian Ruppe
    Christian Ruppe Jul 27, 2017

    Crushing debt and lean incomes have wracked millennial financial health. Financial institutions that want their business must offer tools and support first.

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  • Ideate, build, sustain and succeed at organizational change

    Margie Chiu
    Margie Chiu Jun 5, 2017

    For each stage of the change process, smart leaders likewise change leadership styles to maximize momentum and minimize frustration.

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  • Setting the table: Can your bank serve a fast-food and fine-dining experience?

    • James Geeslin
    • Lindsay Green
    Mar 16, 2017

    Some bank branch customers want grab-and-go service, others want four-star treatment at a leisurely pace. Here’s how to balance speed and depth.

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  • Alior Bank takes a savvy step forward in debt collection

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Feb 16, 2017

    Alior Bank’s AI-driven debt collection approach means a positive customer experience and return on investment, a feat honored through BAI’s Global Innovation Awards.

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