• Danny Baker
    Danny Baker Feb 12, 2020

    The right tools for the finance job

    By embracing automation, these banks found a huge boost when it comes to accounting, reconciliation and budgeting processes.

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  • The right tools for the finance job

    Danny Baker
    Danny Baker Feb 12, 2020

    By embracing automation, these banks found a huge boost when it comes to accounting, reconciliation and budgeting processes.

    Read More
  • Fighting fraud with operational efficiency

    Ed Lawler headshot
    Edmund Lawler Feb 10, 2020

    AI, machine learning and behavioral analytics can not only offer insights into your customers, but also help you spot the bad guys.

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  • Work on your workflows to advance your efficiency

    Jay Coomes Dec 16, 2019

    Streamlining internal processes leads to competitive advantages — and happier customers.

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  • Subjects of the revenue realm: Take back your bank

    Charles Wendel_resized
    Charles B. Wendel Oct 11, 2019

    If line managers rise up and show leadership, both their banks and customers will benefit—and revenue generators will flourish.

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  • Know your ‘rights’: How to leverage personalized data to make financial relationships sticky and profitable

    Rajesh Bhat
    Rajesh Bhat Nov 1, 2018

    Do you get to your customers at the right place and time—and in the right way? Here’s how to leverage tech to deepen relationships.

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  • Five critical requirements for customer experience in an ultra-connected era

    Keith Pearce Jul 11, 2018

    Giving customers cross-channel consistency is challenging. But updated infrastructure creates the right foundation for today, and the future.

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  • Podcast: Customer service that surpasses expectations

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jun 19, 2018

    John Maniscalco discusses how TD Bank puts itself in the customer's shoes to build what it calls a more human experience.

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