If line managers rise up and show leadership, both their banks and customers will benefit—and revenue generators will flourish.
Crushing debt and lean incomes have wracked millennial financial health. Financial institutions that want their business must offer tools and support first.
For each stage of the change process, smart leaders likewise change leadership styles to maximize momentum and minimize frustration.
Some bank branch customers want grab-and-go service, others want four-star treatment at a leisurely pace. Here’s how to balance speed and depth.
Alior Bank’s AI-driven debt collection approach means a positive customer experience and return on investment, a feat honored through BAI’s Global Innovation Awards.
Old-school voice automation understands simple phrases. Now, the technology allows for new levels of speech comprehension and compliance excellence.
It’s not necessarily a race against time or competitors. But to claim the prize, banks need to run like a well-oiled machine.
These women collaborate, communicate and create with the best of them. But the banking industry can do more to increase their ranks.