Satisfaction scores are up but bank customers now bolt at a moment’s notice. Here’s how to make their loyalty the long-lasting kind.
To compete in a digitized world, retail banks need to transform themselves into a center where customers can receive relevant financial advice and guidance.
A bank’s strategic priorities for 2016 should include building excellence in cross sell, improving IT management and determining how to partner with alternative finance companies.
Collection agents can not only help banks salvage bad debt but also preserve customer relationships that will demonstrate value once the economy recovers.
Wells Fargo executive Martin Davis says successful mergers require more than just a focus on technology integration – people and culture are key.