• Charles Wendel_resized
    Charles B. Wendel Oct 11, 2019

    Subjects of the revenue realm: Take back your bank

    If line managers rise up and show leadership, both their banks and customers will benefit—and revenue generators will flourish.

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  • Three priorities to set for 2016

    Charles Wendel_resized
    Charles B. Wendel Oct 9, 2015

    A bank’s strategic priorities for 2016 should include building excellence in cross sell, improving IT management and determining how to partner with alternative finance companies.

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  • Collections for Customer Care (and Retention)

    Tom Miller May 24, 2011

    Collection agents can not only help banks salvage bad debt but also preserve customer relationships that will demonstrate value once the economy recovers.

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