• Danny Baker
    Danny Baker Feb 12, 2020

    The right tools for the finance job

    By embracing automation, these banks found a huge boost when it comes to accounting, reconciliation and budgeting processes.

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  • Managing exceptions more efficiently

    David Basri
    David Basri May 3, 2016

    While exceptions are inevitable in any workflow situation, bankers particularly must have the tools to manage them efficiently.

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  • Rise of the super banks post-crisis

    nick-rose_small
    Nick Rose Apr 8, 2016

    Merger and acquisition activity over the past decade has transformed large U.S. banks into increasingly dominant mega-banks and reduced the market share controlled by smaller ones, particularly in major urban areas.

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  • Six core competencies for a new retail bank

    Craig Besnoy Jan 20, 2016

    To compete in a digitized world, retail banks need to transform themselves into a center where customers can receive relevant financial advice and guidance.

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  • Three priorities to set for 2016

    Charles Wendel_resized
    Charles B. Wendel Oct 9, 2015

    A bank’s strategic priorities for 2016 should include building excellence in cross sell, improving IT management and determining how to partner with alternative finance companies.

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  • Collections for Customer Care (and Retention)

    Tom Miller May 24, 2011

    Collection agents can not only help banks salvage bad debt but also preserve customer relationships that will demonstrate value once the economy recovers.

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