• Patrick Sanders
    Patrick Sanders Mar 16, 2018

    The new wealth of knowledge: Roboadvisors and the human touch

    Financial institutions that struggled with the robo playbook of low fees and AI now use it to foster—yes—human customer relationships.

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  • Why small business customers don’t embrace digital banking

    David Chung_resized
    David Chung May 16, 2017

    Information overload may be the cause that makes small businesses shy away. Here’s how to turn shunning into winning.

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  • Podcast: The rise of the mobile-only bank

    BAI Managing Editor Lou Carlozo
    Lou Carlozo May 12, 2017

    On this episode, we discuss Starling Bank, the first mobile-only banking platform in the U.K., and the nimbleness of FinTech companies leading to new opportunities for challenger banks.

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  • Small business, big attraction: Can small business banking be personal?

    David Sosna_resized
    David Sosna May 10, 2017

    Banks still puzzle over how to glean revenue from this significant segment. But robust relationships can generate real returns.

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  • Can community-based banks pass the millennial graduate test?

    KEITH BRANNAN_resixe
    Keith Brannan May 4, 2017

    Even with student loan debt and stagnant wages, they’ll soon be a trillion-dollar force—and smart community banks can meet their needs.

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  • Over the top and in the black

    Joe Bartolotta Apr 20, 2017

    Banks can win the fight to keep customers—and fend off disruptors. The weapon: Exceed customer expectations.

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  • The four corners of the universe: Four universal staffing challenges and how to tackle them

    Deb Stewart_resize
    Deb Stewart Apr 19, 2017

    Adopting a universal banker model means much more than retraining or role reassigning, which is why so many banks struggle with it.

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  • Cell your bank: The benefits of mobilizing your dollars

    Joe Bartolotta Apr 5, 2017

    While no formula can pinpoint an exact return on investment, banks that enhance their mobile offerings can reap big rewards.

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