• Kevin King
    Kevin King Apr 15, 2019

    What banks can expect from UltraFICO

    Though far from perfect, the credit evaluation tool marks an important step forward for lenders and consumers.

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  • How to make your branch climb, through the eyes of a digital expert

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Sep 14, 2018

    Ahead of his presentation at BAI Beacon, Armin Ajami of Wells Fargo sizes up the branch landscape and the exciting innovations on tap.

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  • Winning beyond share of wallet: What’s your relationship value?

    David Eads
    David Eads Sep 13, 2018

    Banks focused on the wallet metric need to start with attracting new customers in the first place—and keeping them.

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  • Aggregate to innovate: Five smart strategies that shape banks for the future

    Philippe Dintrans_resized
    Philippe Dintrans Sep 12, 2018

    Open banking and "banking as a service" are here. Here’s how savvy banks can seize on these high-tech changes.

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  • Do this: Five strategies for sustainable revenue growth

    Dave Kerstein_resized
    David Kerstein Sep 7, 2018

    Make these five practical revenue growth strategies part of your plan as you move forward to 2019 and beyond.

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  • File under ‘opportunity’: Attracting customers who lack credit records

    Eric Hathaway Aug 24, 2018

    Yes, there are risks to working with people with thin (or no) credit histories. Enter alternative data.

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  • Podcast: Delighted customers through dedicated employees

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Aug 21, 2018

    Jamie Frogale, director of learning and development at Arlington Community Federal Credit Union, explains ways in which high-performing institutions support their employees, and benefits the organizations see as a result.

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  • How one bank won the revenue game through the ‘sales hunter’

    Anne Brennan
    Anne Brennan Aug 17, 2018

    CIBC’s pilot program got team members in the field where they accessed clients easily and helpfully—and won their business.

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