• KAREN EPPER HOFFMAN_resized
    Karen Epper Hoffman Sep 13, 2017

    For consumers, piqued interest on rising deposit rates

    Gone are the days when banks could count on depositors seeking shelter from the recession. With rising rates, how can banks rise to the occasion?

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  • Coffee, tea or currency?

    Ed Lawler headshot
    Edmund Lawler Dec 12, 2016

    Bringing back an old experiment, banks are reimagining branches as cafés, salons, even bowling alleys—all to energize brand and attract customers.

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  • Deposits, withdrawals: Five strategies to reconfigure branches, free up capital and fund growth

    • Guenther Hartfeil
    • Gianna Whitver
    Nov 30, 2016

    In an age of new channel investment, banks must restructure physical distribution and unlock value from hard assets in branches.

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  • In a mobile wallet world, banks seek upwardly mobile edge

    Lauri Giesen
    Lauri Giesen Nov 29, 2016

    Digitally, there’s room in a mobile wallet for all. But every bank wants their cards used first. How can they make that happen?

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  • Mobilizing the mobile future of branch banking: Self-service technology

    Suzi McNicholas_resized
    Suzi McNicholas Nov 15, 2016

    Bank branches can do more to take customers out of the line — and streamline the in-person experience in the process.

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  • No small talk: How chatbots fit into your omnichannel strategy

    David Sosna_resized
    David Sosna Oct 31, 2016

    In an age when roughly one in four apps are forgotten after one use, chatbots have the potential to turn conversations into customers.

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  • How lenders can use dynamic pricing to maximize profits

    Photo_Robert Phillips PhD_hi-res
    Robert Phillips Oct 26, 2016

    Just as airlines have proven, customers who need speed and convenience are more open to higher prices.

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  • Another view of bank branch closings: When short-term gain equals long-term pain

    Marvin Weiss_resized
    Marvin Weiss, PhD Oct 25, 2016

    The divestment of a physical location wipes out valuable investment in staff, and close ties to local banking customers.

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