• Jeanne Pinder_resized
    Jeanne Pinder Jul 18, 2019

    Getting real with digital innovation

    Financial institutions can get caught up in tech confusion. Here are five frontiers of true progress.

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  • How to leverage self-service to satisfy today’s on-the-go banking customer

    Rebecca Hellmann
    Rebecca Hellmann Sep 27, 2018

    While they love personal service, many account holders would rather do some things solo. Here’s how to help them help themselves.

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  • Seven steps to successful digital transformation

    • Danny Vicente
    • Jason Bettinger
    Sep 26, 2018

    Digital change is moving fast. Here’s how to take the faster lane to that high-tech place where you can make smart strategic bets.

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  • Coming to a hip café near you: a bank branch?

    John F. Wasik
    John F. Wasik Sep 24, 2018

    Caixa Bank’s imaginCafé, a BAI Global Innovation Awards finalist, is just one innovative branch idea that surprises and delights customers.

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  • Let’s get digital: Four strategies for making your digital conversion a success

    Carrie Nelson
    Carrie Nelson Sep 21, 2018

    Picking the right fintech partner is crucial—but that’s just the first step on the journey to bolster customer experience.

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  • Branches get physical—and digital

    Greg Beaubien
    Greg Beaubien Sep 17, 2018

    The roadmap to thriving branches will be a hot topic at BAI Beacon. Here’s a preview of what four speakers will share.

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  • How to make your branch climb, through the eyes of a digital expert

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Sep 14, 2018

    Ahead of his presentation at BAI Beacon, Armin Ajami of Wells Fargo sizes up the branch landscape and the exciting innovations on tap.

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  • Winning beyond share of wallet: What’s your relationship value?

    David Eads
    David Eads Sep 13, 2018

    Banks focused on the wallet metric need to start with attracting new customers in the first place—and keeping them.

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