• Craig Guillot
    Craig Guillot Sep 20, 2019

    Beyond gadgets and widgets, an outstanding ‘phygital’ experience

    As a word, it combines ‘digital’ and ‘physical.’ As a concept, it opens the door for banks to make big wins in customer experience.

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  • What good is your new digital banking product if it’s hard to use?

    Abhishek Veeraghanta
    Abhishek Veeraghanta Oct 24, 2018

    What needs to drive design in digital banking? It’s user experience—and here’s what that means for consumers and banks.

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  • Amazon vs. banks: Can financial institutions compete against the digerati?

    Bill Murray
    Bill Murray Oct 12, 2018

    The name Amazon gets bandied about plenty in banking circles. While there’s every reason to feel the heat, banks can respond with proactive innovation.

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  • For community banks, a call to interaction

    Lauri Giesen
    Lauri Giesen Oct 11, 2018

    As community banks up their game for digital times, they’re learning new ways to reach out—and new ways to define ‘community.’

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  • Community banks at the crossroads

    Dawn Wotapka
    Dawn Wotapka Oct 9, 2018

    Some say it’s an endgame scenario. But rising bank values and a customer relationship edge make it unwise to sound a death knell.

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  • Five ways to score big with small businesses

    Dave Kerstein_resized
    David Kerstein Oct 5, 2018

    Banks can nearly double business banking profits. The secret? Dig deeper into small business sub-segments to find unmet needs.

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  • Three ways community banks can trigger loan marketing success

    Stephenie Williams
    Stephenie Williams Oct 4, 2018

    In a fast-paced, frictionless lending world, community banks have their work cut out for them. Here’s how they can make the cut.

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  • How Umpqua Bank ups its digital customer service game

    Jeanne Pinder_resized
    Jeanne Pinder Sep 28, 2018

    Before her BAI Beacon session, Umpqua’s Rilla Delorier shares how the Go-To app makes the digital personal.

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