• Craig Guillot
    Craig Guillot Sep 20, 2019

    Beyond gadgets and widgets, an outstanding ‘phygital’ experience

    As a word, it combines ‘digital’ and ‘physical.’ As a concept, it opens the door for banks to make big wins in customer experience.

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  • When consumer collection leads to consumer rejection

    Andrew Beddoes
    Andrew Beddoes Aug 9, 2018

    Banks that improve their approach to the pursuit of late payments could bolster consumer loyalty, especially among young affluent adults.

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  • Why it takes more than great service for banks to win over small-to-midsize businesses

    Bruce Lowthers
    Bruce Lowthers Aug 6, 2018

    There is a range of reasons why a large percentage of SMBs are ready to leave their bank. So what should banks be focusing on in order to make those business banking customers stay?

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  • What goes on in your branches? The good, the bad, the ugly—and the opportunity

    Aug 3, 2018

    Look closely and you may be surprised to find original solutions to improve efficiency, sales and customer experience.

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  • Why digitized portfolios give lenders a competitive advantage

    Scott McCarthy
    Scott McCarthy Jul 23, 2018

    Especially in sectors such as the construction industry, digitization cuts lender risk and leads to smart portfolio decisions.

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  • The bank office renovation revolution

    Anne Brennan
    Anne Brennan Jul 20, 2018

    Slapping down new carpet and paint is out. So are cubicles. But rooftop patios give workers and customers a lift, even as bank expenses drop.

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  • For individuals and the banking industry, mentoring matters more than ever

    George Warfel
    George Warfel Jul 19, 2018

    BAI has expanded its Emerging Leaders Network at the perfect time to meet the profession’s emergent needs.

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  • Give the customers what they want: Less and more

    Patrick Sanders
    Patrick Sanders Jul 16, 2018

    Customers want face-to-face help with vexing problems and to be left alone to tackle simple tasks. But oddly, some banks can’t tell the difference.

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