As a word, it combines ‘digital’ and ‘physical.’ As a concept, it opens the door for banks to make big wins in customer experience.
Banks that improve their approach to the pursuit of late payments could bolster consumer loyalty, especially among young affluent adults.
There is a range of reasons why a large percentage of SMBs are ready to leave their bank. So what should banks be focusing on in order to make those business banking customers stay?
Look closely and you may be surprised to find original solutions to improve efficiency, sales and customer experience.
Especially in sectors such as the construction industry, digitization cuts lender risk and leads to smart portfolio decisions.
Slapping down new carpet and paint is out. So are cubicles. But rooftop patios give workers and customers a lift, even as bank expenses drop.
BAI has expanded its Emerging Leaders Network at the perfect time to meet the profession’s emergent needs.
Customers want face-to-face help with vexing problems and to be left alone to tackle simple tasks. But oddly, some banks can’t tell the difference.