• Joe Ehrhardt
    Joe Ehrhardt Nov 22, 2019

    Three ways to extend efficiencies throughout your organization

    Make no mistake: efficiency is a competitive edge. Consider these tips when fine-tuning your processes.

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  • Read the vital signs: What the healthcare industry can teach banks about customer service

    Joe Salesky_resized
    Joe Salesky Oct 31, 2019

    When you neglect relationships, customer satisfaction can flatline. Think of this three-step list as your own personal checkup.

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  • Expanding the mined: Beyond gathering data for data’s sake

    Lauri Giesen
    Lauri Giesen Oct 30, 2019

    Gathering and assembling the right data presents a challenge in itself. But first comes the call to set a strategy for applying it.

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  • Podcast: Direct insights on direct banks

    BAI Oct 29, 2019

    Who is using direct banks and why? How do their customers define convenience? BAI’s Jason Mencias and Mark Riddle share insights from the latest BAI Banking Outlook report on this week’s podcast.

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  • Video: The state of digital transformation in banking today

    Holly Hughes_resized2
    Holly Hughes Oct 28, 2019

    What are the key issues surrounding digital transformation? How can financial services leaders converge technology with customer experience? Watch the discussion between BAI's Holly Hughes, FinTech Forge’s Jason Henrichs and Amount’s Kevin Lewis.

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  • Right on schedule: New branch tools and strategies to serve your staff

    Dave Kerstein_resized
    David Kerstein Oct 25, 2019

    Greater efficiency? Higher sales? Empowered employees? Yes, there are apps for that and more.

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  • An NBA veteran’s winning insights on all-star talent

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Oct 23, 2019

    After five years as the NBA’s chief of human resources, Eric Hutcherson has a championship record on talent, diversity, inclusion and more.

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  • How to gain points by tackling small business pain points

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Oct 22, 2019

    Small businesses are a big deal but that doesn't mean they've had the easiest time working with banks and credit unions. Chris Spiek, vice president of customer acquisition at Autobooks, discusses designing and executing the right solutions to win the loyalty of this dynamic customer segment on this week’s podcast.

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