• John F. Wasik
    John F. Wasik Sep 24, 2018

    Coming to a hip café near you: a bank branch?

    Caixa Bank’s imaginCafé, a BAI Global Innovation Awards finalist, is just one innovative branch idea that surprises and delights customers.

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  • File under ‘opportunity’: Attracting customers who lack credit records

    Eric Hathaway Aug 24, 2018

    Yes, there are risks to working with people with thin (or no) credit histories. Enter alternative data.

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  • Podcast: Delighted customers through dedicated employees

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Aug 21, 2018

    Jamie Frogale, director of learning and development at Arlington Community Federal Credit Union, explains ways in which high-performing institutions support their employees, and benefits the organizations see as a result.

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  • How one bank won the revenue game through the ‘sales hunter’

    Anne Brennan
    Anne Brennan Aug 17, 2018

    CIBC’s pilot program got team members in the field where they accessed clients easily and helpfully—and won their business.

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  • The speakers speak out: Their picks for BAI Beacon 2018

    Jay Palter
    Jay Palter Aug 13, 2018

    Financial services leaders will descend on Orlando in October for BAI’s annual event. When not speaking, here’s who they hope to catch.

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  • Answering fintech’s multiple-choice question: Build, buy or partner?

    Patrick Sanders
    Patrick Sanders Aug 10, 2018

    There’s no set response, as the best solution varies from bank to bank and hinges on factors far beyond high-tech nuts and bolts.

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  • When consumer collection leads to consumer rejection

    Andrew Beddoes
    Andrew Beddoes Aug 9, 2018

    Banks that improve their approach to the pursuit of late payments could bolster consumer loyalty, especially among young affluent adults.

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  • Why it takes more than great service for banks to win over small-to-midsize businesses

    Bruce Lowthers
    Bruce Lowthers Aug 6, 2018

    There is a range of reasons why a large percentage of SMBs are ready to leave their bank. So what should banks be focusing on in order to make those business banking customers stay?

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