• KAREN EPPER HOFFMAN_resized
    Karen Epper Hoffman Sep 13, 2017

    For consumers, piqued interest on rising deposit rates

    Gone are the days when banks could count on depositors seeking shelter from the recession. With rising rates, how can banks rise to the occasion?

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  • Trust never sleeps: Deepening the customer relationship in an era of bank defection

    Sue Hines
    Sue Hines Aug 16, 2017

    Satisfaction scores are up but bank customers now bolt at a moment’s notice. Here’s how to make their loyalty the long-lasting kind.

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  • Peering into peer-to-peer: As banks spy the online loan landscape, a new vision

    Jeanne Pinder_resized
    Jeanne Pinder Aug 14, 2017

    It took ten years for doomsday predictions to fade. So how can banks learn from and partner with marketplace lenders?

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  • Into the great wide open bank: Digital banking and the new financial horizon

    Alex Robbio
    Alex Robbio Aug 10, 2017

    Whether they’re intrigued with or intimidated by FinTech, banks must embrace an open, digital model to assume relevance and dominance.

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  • Small business, big burdens: Online loans and the lack of transparency

    Evan Singer_resized
    Evan Singer Aug 9, 2017

    Online lenders can give a boost to struggling small businesses. But what happens when interest payments aren’t what they seem?

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  • Blue skies, banking stars: How universal bankers meet universal consumer needs

    Ed Obrien
    Ed O'Brien Aug 7, 2017

    As branches evolve, technology can only go so far. Enter universal bankers, who retain the human touch and bring customer service to lofty levels.

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  • A staff to fly your best colors

    Deb Stewart_resize
    Deb Stewart Aug 3, 2017

    Deploying the right mix of staff to transactions versus advice makes for a rough balancing act. Enter the powerful precision of predictive analytics.

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  • Order in the courtship: How banks can become number one with fickle customers

    Sue Hines
    Sue Hines Jul 31, 2017

    Consumers are getting used to playing the field with banks. Winning their loyalty above all other suitors requires hard work and patience.

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