• Nikhil Lakhanpal
    Nikhil Lakhanpal Sep 11, 2019

    Online meets top of mind: The critical need for continuity in the digital banking experience

    What banks do on the web may not match what customers expect. But you can connect with them by connecting the dots in their online journey.

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  • How eSignatures help banks improve customer experience

    Michael-Ball
    Michael Ball May 21, 2018

    With so many aspects of banking going digital—and consumers following along—electronic signatures are coming into their own.

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  • Your bank holding company: Hold on or let go?

    Richard Hill
    Richard Hills May 10, 2018

    Ending your BHC can allow you to, among other things, consolidate operations. But keeping it and remaining under federal oversight can provide you with more flexibility than you’d have under the state banking laws you’d otherwise be subject to.

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  • Podcast: From going digital to growing digital with power and purpose

    BAI Managing Editor Lou Carlozo
    Lou Carlozo May 8, 2018

    Julien Courbe, of PwC, weighs in on how banks can gain focus and renewed perspective through picking the right projects—and leveraging the never-ending endgame of stellar customer experience.

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  • Large banks are winning: Here are five strategies to beat them

    Dave Kerstein_resized
    David Kerstein May 4, 2018

    The largest three banks have gained massive market share. But that hardly spells doom for smaller banks—that is, if they know how to compete.

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  • Five ways financial services organizations can build trust

    Deidre H. Campbell
    Deidre H. Campbell May 3, 2018

    A new study shows trust gains in the financial sector have stalled. These focus points can help banks recover the forward momentum.

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  • Raising voices: Can chatbots help your community bank?

    Craig Guillot
    Craig Guillot Apr 26, 2018

    Unlike old-school automated phone technology, chatbots talk with customers in everyday language. Are small banks ready to start a conversation?

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  • A recipe for banking success: passion, caring and daring

    Duena Blomstrom
    Duena Blomstrom Apr 23, 2018

    Deferring learning about FinTech is not an option. What’s more, there’s a deficit in the so-called soft value of heart.

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