• Craig Guillot
    Craig Guillot Sep 20, 2019

    Beyond gadgets and widgets, an outstanding ‘phygital’ experience

    As a word, it combines ‘digital’ and ‘physical.’ As a concept, it opens the door for banks to make big wins in customer experience.

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  • Large banks are winning: Here are five strategies to beat them

    Dave Kerstein_resized
    David Kerstein May 4, 2018

    The largest three banks have gained massive market share. But that hardly spells doom for smaller banks—that is, if they know how to compete.

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  • Five ways financial services organizations can build trust

    Deidre H. Campbell
    Deidre H. Campbell May 3, 2018

    A new study shows trust gains in the financial sector have stalled. These focus points can help banks recover the forward momentum.

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  • Raising voices: Can chatbots help your community bank?

    Craig Guillot
    Craig Guillot Apr 26, 2018

    Unlike old-school automated phone technology, chatbots talk with customers in everyday language. Are small banks ready to start a conversation?

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  • A recipe for banking success: passion, caring and daring

    Duena Blomstrom
    Duena Blomstrom Apr 23, 2018

    Deferring learning about FinTech is not an option. What’s more, there’s a deficit in the so-called soft value of heart.

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  • Writing a non-friction book: Towards a seamless bank lending process

    Geoff Williams
    Geoff Williams Apr 20, 2018

    FinTechs, mortgage brokers and online lenders excel at ease and speed. But some roadblocks demand the human touch banks have in spades.

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  • Artificial intelligence for real-world regulatory hurdles

    Lauri Giesen
    Lauri Giesen Apr 19, 2018

    Balancing the needs of consumers and demands of regulators can be tricky business. But a new wave of technology looks set to bridge the gap.

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  • Podcast: The bank branch dilemma: Smart answers to vexing questions

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Apr 17, 2018

    David Kerstein reveals which common assumptions about branches aren't always spot on, while offering precise insights on the road ahead.

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