• Lauri Giesen
    Lauri Giesen May 27, 2020

    Omnichannel customer service evolves

    Some forward-looking financial institutions are making it happen faster than others.

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  • Will banks be ‘irrelevant’ by 2030? Here’s how to ensure it never happens

    Tyson Nargassans
    Tyson Nargassans Jan 28, 2019

    One major research firm has already dropped the i-word. But here’s another: ‘impact’ from helping customers bank at the speed of life.

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  • The four top tech trends for retail banking in 2019

    Sonny Singh_resized
    Sonny Singh Jan 25, 2019

    Breakthroughs in bank ecosystems, deeper digitization and data-driven decision-making will realize big benefits for banks and consumers alike.

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  • Podcast: Getting to the bottom of great customer experience in 2019

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jan 22, 2019

    Kerim Tumay, vice president of marketing for Kiran Analytics, discusses the ways banks can leverage great in-person customer experience to build loyalty, reduce churn and outdistance the competition.

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  • Putting the ‘instant’ in instant mortgages

    Stephen Butler
    Stephen Butler Jan 18, 2019

    For all the promises of mortgages quick as a wink, quick approvals don’t mean fast cash. Here’s a roadmap to positive change.

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  • Evolving the digital customer journey in 2019 and beyond

    Keith Pearce Jan 18, 2019

    Seamlessly integrated channels and precise journey maps hold the keys to stellar customer experience.

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  • Podcast: Realizing phenomenal potential of data in 2019

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jan 15, 2019

    Kunal Chopra. leader of Gradient Ascent's financial services practice, discusses the ways banks can make the most of their data in 2019.

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  • How data and tech and will drive financial services change in 2019

    kunal-chopra
    Kunal Chopra Jan 15, 2019

    Banking success will boil down to making data clean enough to use, strong enough to leverage and staffed enough by smart pros.

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