• Scott Hansen
    Scott Hansen Jan 17, 2020

    Moving toward a modern approach to customer experience

    Excel at these five dimensions of CX to bring moments of delight to ever-loyal customers.

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  • Account ability: Deposit growth gears up for 2020

    Ed Lawler headshot
    Edmund Lawler Nov 27, 2019

    While the Fed has cut rates, that’s hardly enough to cut banks from innovation in making deposit growth happen

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  • Top 2019 podcasts: Mastering the digital-physical mix

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    BAI Nov 26, 2019

    Ben Hopper, SVP and head of consumer bank strategy at First Tennessee Bank, shares his insights on achieving the optimal digital-physical combination to benefit customers and bolster banks in 2019.

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  • Three ways to extend efficiencies throughout your organization

    Joe Ehrhardt
    Joe Ehrhardt Nov 22, 2019

    Make no mistake: efficiency is a competitive edge. Consider these tips when fine-tuning your processes.

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  • How the deep data revolution is transforming the CFO role

    Nov 20, 2019

    Tomorrow’s top finance leaders have a crucial task: to find value in analytics and generate insights to drive company strategy and profitability.

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  • Top 2019 podcasts: The inside story of America's first mobile-only bank

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    BAI Nov 19, 2019

    Mobile-centric banking has arrived, with Varo Money delighting customers to the tune of 13,000-plus five star reviews on the App Store and Google Play. Colin Walsh, Varo's CEO and co-founder, describes the journey from blueprint to charter on one of BAI Banking Strategies' top podcast episodes of the year.

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  • Top 2019 podcasts: How one bank championed community resurgence

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    BAI Nov 12, 2019

    Chris McComish, chief banking officer, consumer and wealth management, at Chemical Bank, discusses Detroit's powerful comeback and the role his bank has played in relationship-driven growth and prosperity.

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  • Direct banks, deposit growth and market domination

    Karl Dahlgren
    Karl Dahlgren Nov 11, 2019

    New BAI Banking Outlook research shows why direct banks are winning the deposit battle and what consumers want.

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