• John F. Wasik
    John F. Wasik Sep 24, 2018

    Coming to a hip café near you: a bank branch?

    Caixa Bank’s imaginCafé, a BAI Global Innovation Awards finalist, is just one innovative branch idea that surprises and delights customers.

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  • What goes on in your branches? The good, the bad, the ugly—and the opportunity

    Aug 3, 2018

    Look closely and you may be surprised to find original solutions to improve efficiency, sales and customer experience.

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  • Why digitized portfolios give lenders a competitive advantage

    Scott McCarthy
    Scott McCarthy Jul 23, 2018

    Especially in sectors such as the construction industry, digitization cuts lender risk and leads to smart portfolio decisions.

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  • The bank office renovation revolution

    Anne Brennan
    Anne Brennan Jul 20, 2018

    Slapping down new carpet and paint is out. So are cubicles. But rooftop patios give workers and customers a lift, even as bank expenses drop.

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  • For individuals and the banking industry, mentoring matters more than ever

    George Warfel
    George Warfel Jul 19, 2018

    BAI has expanded its Emerging Leaders Network at the perfect time to meet the profession’s emergent needs.

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  • Give the customers what they want: Less and more

    Patrick Sanders
    Patrick Sanders Jul 16, 2018

    Customers want face-to-face help with vexing problems and to be left alone to tackle simple tasks. But oddly, some banks can’t tell the difference.

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  • Keep your mobile moving and your customers clued in

    Greg Beaubien
    Greg Beaubien Jul 13, 2018

    Outstanding mobile banking tools are key to attracting and keeping customers. Just don’t leave your customers in the dark.

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  • Promotions in motion: New ways for financial institutions to win customers

    Jeanne Pinder_resized
    Jeanne Pinder Jul 12, 2018

    The days of passive gift giving have been replaced by an era of interactivity in which parties, yoga classes and hotlines to the CEO are among the common customer perks.

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