Caixa Bank’s imaginCafé, a BAI Global Innovation Awards finalist, is just one innovative branch idea that surprises and delights customers.
Look closely and you may be surprised to find original solutions to improve efficiency, sales and customer experience.
Especially in sectors such as the construction industry, digitization cuts lender risk and leads to smart portfolio decisions.
Slapping down new carpet and paint is out. So are cubicles. But rooftop patios give workers and customers a lift, even as bank expenses drop.
BAI has expanded its Emerging Leaders Network at the perfect time to meet the profession’s emergent needs.
Customers want face-to-face help with vexing problems and to be left alone to tackle simple tasks. But oddly, some banks can’t tell the difference.
Outstanding mobile banking tools are key to attracting and keeping customers. Just don’t leave your customers in the dark.
The days of passive gift giving have been replaced by an era of interactivity in which parties, yoga classes and hotlines to the CEO are among the common customer perks.