• John F. Wasik
    John F. Wasik Sep 24, 2018

    Coming to a hip café near you: a bank branch?

    Caixa Bank’s imaginCafé, a BAI Global Innovation Awards finalist, is just one innovative branch idea that surprises and delights customers.

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  • Five critical requirements for customer experience in an ultra-connected era

    Keith Pearce Jul 11, 2018

    Giving customers cross-channel consistency is challenging. But updated infrastructure creates the right foundation for today, and the future.

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  • Some banks fear Amazon—but here’s what Amazon fears

    Lee Wetherington
    Lee Wetherington Jun 21, 2018

    Chinese online merchants now integrate social media, ecommerce and finance. But all banks can get ready for the sea changes ahead.

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  • Podcast: Customer service that surpasses expectations

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jun 19, 2018

    John Maniscalco discusses how TD Bank puts itself in the customer's shoes to build what it calls a more human experience.

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  • How the best banks optimize branch hours with predictive analytics

    Deb Stewart_resize
    Deb Stewart Jun 18, 2018

    When to open the doors? When to close them? Those tough questions, and more, are best answered by robust analytics.

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  • Why web forms boost customer experience and loyalty

    Cedric Savarese
    Cedric Savarese Jun 13, 2018

    The journey to digitization follows many roads. Using web forms puts consumers and banks in the fast lane.

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  • Podcast: Retail banking's summer of challenges and changes

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jun 12, 2018

    Betty Cowell, senior advisor at Simon-Kucher & Partners, shares what banks large and small can expect on the retail front in the second half of 2018.

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  • How companion deposit accounts attract the capital banks need

    Neil Stanley_resized
    Neil Stanley Jun 8, 2018

    Tying this product to CD-level rates may sound unusual. But played the right way, it helps banks and customers score satisfying wins.

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