• Scott Hansen
    Scott Hansen Jan 17, 2020

    Moving toward a modern approach to customer experience

    Excel at these five dimensions of CX to bring moments of delight to ever-loyal customers.

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  • As rates drop, four deposit-growth strategies

    John F. Wasik
    John F. Wasik Nov 7, 2019

    With the Federal Reserve making multiple interest-rate cuts this year, crafting a deposit-growth strategy these days can feel like standing on a teeter-totter.

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  • Video: How to transform your bank to take back leaking deposits

    Drew Sievers
    Drew Sievers Nov 1, 2019

    Combat deposit loss by winning the digital transformation game. Here are some tips on best path forward.

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  • Read the vital signs: What the healthcare industry can teach banks about customer service

    Joe Salesky_resized
    Joe Salesky Oct 31, 2019

    When you neglect relationships, customer satisfaction can flatline. Think of this three-step list as your own personal checkup.

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  • Expanding the mined: Beyond gathering data for data’s sake

    Lauri Giesen
    Lauri Giesen Oct 30, 2019

    Gathering and assembling the right data presents a challenge in itself. But first comes the call to set a strategy for applying it.

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  • Podcast: Direct insights on direct banks

    BAI Oct 29, 2019

    Who is using direct banks and why? How do their customers define convenience? BAI’s Jason Mencias and Mark Riddle share insights from the latest BAI Banking Outlook report on this week’s podcast.

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  • Video: The state of digital transformation in banking today

    Holly Hughes_resized2
    Holly Hughes Oct 28, 2019

    What are the key issues surrounding digital transformation? How can financial services leaders converge technology with customer experience? Watch the discussion between BAI's Holly Hughes, FinTech Forge’s Jason Henrichs and Amount’s Kevin Lewis.

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  • Right on schedule: New branch tools and strategies to serve your staff

    Dave Kerstein_resized
    David Kerstein Oct 25, 2019

    Greater efficiency? Higher sales? Empowered employees? Yes, there are apps for that and more.

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