• Scott Hansen
    Scott Hansen Jan 17, 2020

    Moving toward a modern approach to customer experience

    Excel at these five dimensions of CX to bring moments of delight to ever-loyal customers.

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  • An NBA veteran’s winning insights on all-star talent

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Oct 23, 2019

    After five years as the NBA’s chief of human resources, Eric Hutcherson has a championship record on talent, diversity, inclusion and more.

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  • How to gain points by tackling small business pain points

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Oct 22, 2019

    Small businesses are a big deal but that doesn't mean they've had the easiest time working with banks and credit unions. Chris Spiek, vice president of customer acquisition at Autobooks, discusses designing and executing the right solutions to win the loyalty of this dynamic customer segment on this week’s podcast.

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  • Seven ways for bank branches to succeed in a digital world

    Dawn Wotapka
    Dawn Wotapka Oct 21, 2019

    Spanning areas from customer service to universal banking, these insights are crucial to branch transformation success.

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  • Fighting financial fragmentation is all about relationships

    Tyson Nargassans
    Tyson Nargassans Oct 16, 2019

    One irony of the digital banking revolution is that high-tech data analysis can help traditional institutions win back a place of importance in people’s financial lives.

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  • Subjects of the revenue realm: Take back your bank

    Charles Wendel_resized
    Charles B. Wendel Oct 11, 2019

    If line managers rise up and show leadership, both their banks and customers will benefit—and revenue generators will flourish.

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  • Timeless branch technology meets digital possibility

    Jeanne Pinder_resized
    Jeanne Pinder Oct 10, 2019

    ATMs and drive-thrus have lasted more than half a century. High-tech can’t replace them but could someday enhance them.

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  • Snare the fair share: Four smart ways to grow your bank

    Dave Kerstein_resized
    David Kerstein Oct 4, 2019

    Bankers ask, ‘How can we jump start branch organic growth?’ Start by examining where it will come from and what it takes to capture it.

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