Stephen Lewis Aug 21, 2019

    When banks come clean: Five steps to create workspaces that sparkle and inspire

    Maintaining the places where employees work and customers transact makes a big difference in winning over talent and consumers.

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  • Pay attention to retention: How banks can turn around client churn

    Tom Long
    Tom Long Apr 10, 2019

    Of all the forces banks work against, the greatest is time. Here’s how to build the bottom line by growing relationships with existing consumers.

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  • Customer data plus alternative data equals statistical success

    • Steven Lee
    • Pete Gougousis
    Apr 3, 2019

    As banks continue their deep dive into digital, new dimensions in data can help them better serve customers and drive the bottom line.

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  • In a battle for deposits, competition, not deregulation, drives record M&As

    Ron Meyer Apr 1, 2019

    M&As have picked up steam since 2017. The drive for organic growth and reaching new geographies have played big roles in this latest wave.

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  • Branches at the crossroads: Distribution centers or centers of advice?

    Mar 29, 2019

    For all the talk about making branches advice centers, bank leaders aren’t giving employees the right tools. And that is a set up for failure.

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  • Winning loyal customers by rising to the challenge of soaring health costs

    Jeanne Pinder_resized
    Jeanne Pinder Mar 28, 2019

    Health costs are soaring. Can banks help? Definitely, says a BAI contributor after her successful TED Talk.

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  • The large need for small-dollar lending

    • Kenneth Patrick
    • David Pommerehn
    Mar 25, 2019

    With a green light from federal authorities, banks can once again help customers meet short-term financial needs and save money.

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  • Making cash easier for consumers and small businesses

    • Micki Seager
    • Louis Layton
    Mar 21, 2019

    Banks that expand their cash options provide a valuable service to the unbanked and underbanked—and attract new business.

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