• Patrick Sanders
    Patrick Sanders Mar 16, 2018

    The new wealth of knowledge: Roboadvisors and the human touch

    Financial institutions that struggled with the robo playbook of low fees and AI now use it to foster—yes—human customer relationships.

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  • The talent of talent management: Attracting it, retaining it, engaging it

    Byron Marshall
    Byron Marshall Aug 23, 2017

    Recruiting, hiring and training staff is costly. Rethinking your approach and engaging new hires makes the investment pay off.

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  • A bright ideal: Seven elements of the ultimate branch format

    Jon Voorhees Aug 22, 2017

    It’s not your parents’ branch anymore. But it’s not your great grandchild’s branch yet, either. Here’s a sound roadmap for community banks and credit unions in 2017.

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  • A ratings blockbuster: How Netflix streamed employee excellence

    Marco Buscaglia
    Marco Buscaglia Aug 21, 2017

    BAI Beacon featured speaker Patty McCord, Netflix’s former chief talent officer, shares four brave strategies to jumpstart company culture.

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  • Trust never sleeps: Deepening the customer relationship in an era of bank defection

    Sue Hines
    Sue Hines Aug 16, 2017

    Satisfaction scores are up but bank customers now bolt at a moment’s notice. Here’s how to make their loyalty the long-lasting kind.

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  • Peering into peer-to-peer: As banks spy the online loan landscape, a new vision

    Jeanne Pinder_resized
    Jeanne Pinder Aug 14, 2017

    It took ten years for doomsday predictions to fade. So how can banks learn from and partner with marketplace lenders?

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  • Into the great wide open bank: Digital banking and the new financial horizon

    Alex Robbio
    Alex Robbio Aug 10, 2017

    Whether they’re intrigued with or intimidated by FinTech, banks must embrace an open, digital model to assume relevance and dominance.

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  • Small business, big burdens: Online loans and the lack of transparency

    Evan Singer_resized
    Evan Singer Aug 9, 2017

    Online lenders can give a boost to struggling small businesses. But what happens when interest payments aren’t what they seem?

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