• John F. Wasik
    John F. Wasik Sep 24, 2018

    Coming to a hip café near you: a bank branch?

    Caixa Bank’s imaginCafé, a BAI Global Innovation Awards finalist, is just one innovative branch idea that surprises and delights customers.

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  • A sure strategy for a shrinking refi market: Put borrowers first

    John Waupsh of Kasasa
    John Waupsh May 23, 2018

    Despite projections of a sluggish refinance marketplace, banks can attract business by giving borrowers more payment control.

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  • Beating crooks at call center fraud

    John Cray_resized - High Res4 copy
    John Cray May 22, 2018

    The statistics and forecasts are dire. But by addressing three key challenges, call center employees can put bad actors on hold.

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  • How eSignatures help banks improve customer experience

    Michael-Ball
    Michael Ball May 21, 2018

    With so many aspects of banking going digital—and consumers following along—electronic signatures are coming into their own.

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  • Your bank holding company: Hold on or let go?

    Richard Hill
    Richard Hills May 10, 2018

    Ending your BHC can allow you to, among other things, consolidate operations. But keeping it and remaining under federal oversight can provide you with more flexibility than you’d have under the state banking laws you’d otherwise be subject to.

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  • Podcast: From going digital to growing digital with power and purpose

    BAI Managing Editor Lou Carlozo
    Lou Carlozo May 8, 2018

    Julien Courbe, of PwC, weighs in on how banks can gain focus and renewed perspective through picking the right projects—and leveraging the never-ending endgame of stellar customer experience.

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  • Large banks are winning: Here are five strategies to beat them

    Dave Kerstein_resized
    David Kerstein May 4, 2018

    The largest three banks have gained massive market share. But that hardly spells doom for smaller banks—that is, if they know how to compete.

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  • Five ways financial services organizations can build trust

    Deidre H. Campbell
    Deidre H. Campbell May 3, 2018

    A new study shows trust gains in the financial sector have stalled. These focus points can help banks recover the forward momentum.

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