• Matt McGuire
    Matt McGuire Dec 10, 2019

    Podcast: Getting in gear for 2020

    What challenges and opportunities lie ahead for financial services leaders in 2020? BAI’s Karl Dahlgren and Jason Mencias walk us through the findings of new BAI Banking Outlook research.

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  • Customer experience meets your excellence: How to edge out the competition

    Christine Parker
    Christine Parker Sep 19, 2019

    Banks that make the connection between strategy and technology will earn the loyalty and business of satisfied consumers.

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  • Three pillars to build community banking success

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Sep 17, 2019

    David Furnace, the CEO of Haberfeld Associates, talks about how community banks can establish leadership in the marketplace by building on three pillars of success.

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  • Branch formats, bright future: Rethinking brick-and-mortar for modern markets

    Craig Guillot
    Craig Guillot Sep 16, 2019

    Is it a coffeeshop? A yoga studio? A concert venue? It’s all of the above, if it’s today’s bank branch reinventing itself to please customers.

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  • Online meets top of mind: The critical need for continuity in the digital banking experience

    Nikhil Lakhanpal
    Nikhil Lakhanpal Sep 11, 2019

    What banks do on the web may not match what customers expect. But you can connect with them by connecting the dots in their online journey.

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  • The must-haves for success in digital transformation

    Anthony Macciola
    Anthony Macciola Sep 9, 2019

    Start with mobile onboarding and process intelligence to leverage AI technology and automation to the max.

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  • Lose limitations, find the money: a roadmap for growth

    Dave Kerstein_resized
    David Kerstein Aug 30, 2019

    How to overcome the growth challenge? Run with these five strategies—and walk the talk.

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  • When banks come clean: Five steps to create workspaces that sparkle and inspire

    08.22 STEPHEN LEWIS
    Stephen Lewis Aug 21, 2019

    Maintaining the places where employees work and customers transact makes a big difference in winning over talent and consumers.

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