• Kevin King
    Kevin King Apr 15, 2019

    What banks can expect from UltraFICO

    Though far from perfect, the credit evaluation tool marks an important step forward for lenders and consumers.

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  • How to win underserved consumers—and turn them into well-served banking customers

    • Victoria Dougherty
    • Kenneth Patrick
    Jan 3, 2019

    While underserved consumers have come with risks, smart banks can leverage well-designed services to produce wins for all.

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  • The top three driving forces of the financial services industry in 2019

    Karl Dahlgren
    Karl Dahlgren Jan 2, 2019

    BAI Banking Outlook research reveals insight into the top business challenges and opportunities that financial services leaders face and what they should work to improve in the new year.

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  • Five branch strategies for 2019

    Dave Kerstein_resized
    David Kerstein Jan 1, 2019

    Robotics? Data nerds? Better front-line tools? Use these strategies to reap near-term success and outflank the competition for the long haul.

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  • Podcast: The big branch trends for 2019

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jan 1, 2019

    David Kerstein, president of Peak Performance Consulting Group, shares his views on what lies ahead for branch banking in 2019.

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  • U.S. neo-banks: A digital revolution and its roadblocks

    Chris Ward
    Chris Ward Dec 20, 2018

    Will we soon see the next wave of challengers disrupt the world’s biggest retail finance market? Or are the barriers to entry still too high?

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  • Fintech’s positives for delivering deposits

    Patrick Sanders
    Patrick Sanders Dec 19, 2018

    Deposit growth the old-fashioned way only goes so far. Fintech tools can turn customer data into smart insights that attract big business.

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  • Want to supercharge customer engagement in branches? Look to your contact center

    Mary Lou Joseph Dec 17, 2018

    The channels look and feel different—but customers see them as one. Here’s how to get the best from branches through contact center tools.

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