• Scott Hansen
    Scott Hansen Jan 17, 2020

    Moving toward a modern approach to customer experience

    Excel at these five dimensions of CX to bring moments of delight to ever-loyal customers.

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  • The self-service pump up: How the right tools fuel branch engagement and profits

    David Johnson Oct 2, 2019

    In an age when customers expect maximum convenience and minimal waiting, branches can play a big role in building a relationship bridge.

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  • There’s no doubt: Direct banks are here to stay, winning consumers along the way

    Karl Dahlgren
    Karl Dahlgren Oct 1, 2019

    Consumers have changed the way they view convenience, and direct banks have played a major role.

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  • Ten ways for community banks to elevate their relevance

    Brian Reilly
    Brian Reilly Sep 30, 2019

    Enlist these solutions to set your bank on a course to stay competitive and win the war of attrition.

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  • Three keys to turn talent into your most powerful competitive edge

    Debbie Bianucci_resized
    Debbie L. Bianucci Sep 27, 2019

    How do progressive financial services organizations succeed? Here’s how their take on the talent makes all the difference.

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  • Digital transformation’s top 10: The impact factors that matter

    Jeanne Pinder_resized
    Jeanne Pinder Sep 26, 2019

    As new fiscal years begin and the banking industry approaches 2020, here are the 10 leading digital transformation priorities financial institutions will want to keep on the radar.

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  • Digital transformation, dependable talent: How to recruit A-list staff to win in a tech world

    Dawn Wotapka
    Dawn Wotapka Sep 25, 2019

    Among the oft-repeated slogans banks already have, add this one: ‘Come on in, job seekers. Because you’ll want to work here.’

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  • Digital transformation: The CFO as superhero

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Sep 24, 2019

    Danny Baker, vice president of market strategy, Financial and Risk Management Solutions, Fiserv, discusses the role of the CFO as superhero, driving change in the age of digital transformation.

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