• JON VOORHEES_Final
    Jon Voorhees Dec 15, 2017

    Five things we all get wrong about branch transformation

    Today’s game plans are as varied (and confusing) as diet plans. Here’s how a branch strategy veteran separates truth from myth.

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  • Are you driven like Ford lately? Why banking execs should study the automaker's CEO turnover

    Mike Carter
    Mike Carter Jun 30, 2017

    Ford’s CEO shakeup is more than a changing of the guard: It’s a signal that banking’s old guard needs to listen up.

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  • Podcast: Community banking and the drive for excellence

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jun 23, 2017

    Jill Castilla, President and CEO at Citizens Bank of Oklahoma, discusses how her bank has learned to adapt to the times to stay healthy and relevant.

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  • Taking care of small business: Winning back SMBs and lost loan relationships

    Nathan Snell
    Nathan Snell Jun 21, 2017

    How many reasons are there for banks to make a new stab at catering to small businesses? Try 28 million of them, nationwide.

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  • Don’t cell yourself short: Why community banks must transcend a mobile-first strategy

    Kevin Tynan
    Kevin Tynan Jun 16, 2017

    Community banks need to hang up on second-rate mobile offerings and answer the call for first-rate, personal, localized service.

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  • Whatever floats your bank: Expand and explore the float staff concept

    David A. Basri
    David A. Basri Jun 12, 2017

    Once limited to tellers, the float staff role can apply to a range of positions to create more efficient customer service.

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  • Ideate, build, sustain and succeed at organizational change

    Margie Chiu
    Margie Chiu Jun 5, 2017

    For each stage of the change process, smart leaders likewise change leadership styles to maximize momentum and minimize frustration.

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  • Podcast: The ever-changing face of bank branches

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jun 2, 2017

    Jon Voorhees of Peak Performance Group discusses how banks can close branches and still experience low customer attrition rates.

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