• Scott Hansen
    Scott Hansen Jan 17, 2020

    Moving toward a modern approach to customer experience

    Excel at these five dimensions of CX to bring moments of delight to ever-loyal customers.

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  • Digital transformation begins with operational transformation

    Drew Sievers
    Drew Sievers Sep 23, 2019

    Fintechs target niche customer needs like never before. Here’s how banks can respond by breaking down walls between retail and wealth groups.

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  • Beyond gadgets and widgets, an outstanding ‘phygital’ experience

    Craig Guillot
    Craig Guillot Sep 20, 2019

    As a word, it combines ‘digital’ and ‘physical.’ As a concept, it opens the door for banks to make big wins in customer experience.

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  • Customer experience meets your excellence: How to edge out the competition

    Christine Parker
    Christine Parker Sep 19, 2019

    Banks that make the connection between strategy and technology will earn the loyalty and business of satisfied consumers.

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  • Three pillars to build community banking success

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Sep 17, 2019

    David Furnace, the CEO of Haberfeld Associates, talks about how community banks can establish leadership in the marketplace by building on three pillars of success.

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  • Branch formats, bright future: Rethinking brick-and-mortar for modern markets

    Craig Guillot
    Craig Guillot Sep 16, 2019

    Is it a coffeeshop? A yoga studio? A concert venue? It’s all of the above, if it’s today’s bank branch reinventing itself to please customers.

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  • Online meets top of mind: The critical need for continuity in the digital banking experience

    Nikhil Lakhanpal
    Nikhil Lakhanpal Sep 11, 2019

    What banks do on the web may not match what customers expect. But you can connect with them by connecting the dots in their online journey.

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  • The must-haves for success in digital transformation

    Anthony Macciola
    Anthony Macciola Sep 9, 2019

    Start with mobile onboarding and process intelligence to leverage AI technology and automation to the max.

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