• John F. Wasik
    John F. Wasik Sep 24, 2018

    Coming to a hip café near you: a bank branch?

    Caixa Bank’s imaginCafé, a BAI Global Innovation Awards finalist, is just one innovative branch idea that surprises and delights customers.

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  • Raising voices: Can chatbots help your community bank?

    Craig Guillot
    Craig Guillot Apr 26, 2018

    Unlike old-school automated phone technology, chatbots talk with customers in everyday language. Are small banks ready to start a conversation?

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  • A recipe for banking success: passion, caring and daring

    Duena Blomstrom
    Duena Blomstrom Apr 23, 2018

    Deferring learning about FinTech is not an option. What’s more, there’s a deficit in the so-called soft value of heart.

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  • Writing a non-friction book: Towards a seamless bank lending process

    Geoff Williams
    Geoff Williams Apr 20, 2018

    FinTechs, mortgage brokers and online lenders excel at ease and speed. But some roadblocks demand the human touch banks have in spades.

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  • Artificial intelligence for real-world regulatory hurdles

    Lauri Giesen
    Lauri Giesen Apr 19, 2018

    Balancing the needs of consumers and demands of regulators can be tricky business. But a new wave of technology looks set to bridge the gap.

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  • Podcast: The bank branch dilemma: Smart answers to vexing questions

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Apr 17, 2018

    David Kerstein reveals which common assumptions about branches aren't always spot on, while offering precise insights on the road ahead.

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  • How branch customer and employee analytics can drive enhanced profitability

    Deb Stewart_resize
    Deb Stewart Apr 16, 2018

    The formulas for branch staffing success aren’t accidental. They all add up to customer satisfaction, revenue generation and maximum profits.

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  • Changing the score: How alternative lenders rethink FICO ratings

    Jeanne Pinder_resized
    Jeanne Pinder Apr 13, 2018

    For years, creditworthiness has hinged on payment history. But a new breed of lenders has added new metrics to the formula.

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