• Patrick Sanders
    Patrick Sanders Mar 16, 2018

    The new wealth of knowledge: Roboadvisors and the human touch

    Financial institutions that struggled with the robo playbook of low fees and AI now use it to foster—yes—human customer relationships.

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  • The new quantify behind qualify: Better data and the consumer credit revolution

    Chad Swensen
    Chad Swensen Jul 17, 2017

    Customers who might not look ready for loan offerings might actually fit the bill—or can get there with a bank’s help.

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  • Capturing depositors for remote deposit capture

    Lauri Giesen
    Lauri Giesen Jul 13, 2017

    Financial institutions have been slow to promote RDC. But to bolster small business efficiency—and bank bottom lines—it’s more than worth the effort.

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  • Touch + tech = Small business banking success

    Ed Obrien
    Ed O'Brien Jul 11, 2017

    The equation couldn’t be simpler as banks strive to meet the exploding small business market. But what’s easy to understand is harder to execute.

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  • Are you driven like Ford lately? Why banking execs should study the automaker's CEO turnover

    Mike Carter
    Mike Carter Jun 30, 2017

    Ford’s CEO shakeup is more than a changing of the guard: It’s a signal that banking’s old guard needs to listen up.

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  • Podcast: Community banking and the drive for excellence

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jun 23, 2017

    Jill Castilla, President and CEO at Citizens Bank of Oklahoma, discusses how her bank has learned to adapt to the times to stay healthy and relevant.

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  • Taking care of small business: Winning back SMBs and lost loan relationships

    Nathan Snell
    Nathan Snell Jun 21, 2017

    How many reasons are there for banks to make a new stab at catering to small businesses? Try 28 million of them, nationwide.

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  • Don’t cell yourself short: Why community banks must transcend a mobile-first strategy

    Kevin Tynan
    Kevin Tynan Jun 16, 2017

    Community banks need to hang up on second-rate mobile offerings and answer the call for first-rate, personal, localized service.

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