• Lee Wetherington
    Lee Wetherington Jun 21, 2018

    Some banks fear Amazon—but here’s what Amazon fears

    Chinese online merchants now integrate social media, ecommerce and finance. But all banks can get ready for the sea changes ahead.

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  • Let’s get digital: Fiserv picks four trends for 2018

    Fiserv Staff Jan 2, 2018

    Expect roboadvisors to exit the spotlight, while mobile payments will only get faster—and undergo faster change as well.

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  • Guardian angles: Teaching talent the fine points of compliance

    Katie Kuehner-Hebert
    Katie Kuehner-Hebert Dec 18, 2017

    Spotting suspicious activity isn’t just for compliance officers. New hires and veteran staffers must know and practice the essentials.

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  • Five things we all get wrong about branch transformation

    JON VOORHEES_Final
    Jon Voorhees Dec 15, 2017

    Today’s game plans are as varied (and confusing) as diet plans. Here’s how a branch strategy veteran separates truth from myth.

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  • Podcast: Branches, branch tech and the future of banking in 2018

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Dec 12, 2017

    Kerim Tumay, vice president of marketing for Kiran Analytics, discusses the role of data best practices and what's driving the industry forward in terms of branch evolution done right.

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  • Podcast: Emotional bonds, customer connection and lasting loyalty

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Nov 28, 2017

    Dan Leemon of Motista explains the links between values and needs, market segments, and how resonating with the right emotions attracts much more loyal, profitable customers.

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  • Why SMB lending equals smart money for banks

    Chance Castellucio
    Chance Castellucio Nov 27, 2017

    Banks and credit unions have the funding; small-to-medium sized businesses need it. So how come the two sides remain disconnected?

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  • Podcast: How and why incentives excite employees

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Nov 17, 2017

    Chris Thurmond of First Tennessee Bank explains the finer points of employee incentive programs, including how such packages spark loyalty and efficiency in the workforce.

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