• KAREN EPPER HOFFMAN_resized
    Karen Epper Hoffman Sep 13, 2017

    For consumers, piqued interest on rising deposit rates

    Gone are the days when banks could count on depositors seeking shelter from the recession. With rising rates, how can banks rise to the occasion?

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  • Why banks need real-time speech analytics for compliant customer interactions

    John Cray_resized - High Res4 copy
    John Cray Feb 15, 2017

    Old-school voice automation understands simple phrases. Now, the technology allows for new levels of speech comprehension and compliance excellence.

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  • For CaixaBank customers, a sweet deal is in the cards

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Feb 9, 2017

    CaixaBank’s streamlined risk modeling means a seamless customer experience, a feat honored at the 2016 BAI Global Innovation Awards.

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  • Personal, personnel: Reinventing the Retail Branch in 2017

    Kevin Steel Feb 6, 2017

    The new branch model must not only consider challenges for consumers, but also the critical area of workforce management. Here’s why.

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  • Taking care of businesses: Why you must get in your business clients’ corner

    Murthy Veeraghanta_resized
    Murthy Veeraghanta Jan 30, 2017

    Here’s how to build a solid business banking strategy to give small business owners and entrepreneurs the tools to succeed.

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  • The loan less traveled: To partner or not to partner with alternative lenders?

    Charles Wendel_resized
    Charles B. Wendel Jan 27, 2017

    Spelling out a partnership with AFCs isn’t always as easy as ABC. But the dynamics promise to evolve in the next few years.

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  • In the new recipe for helpful banking robots, Pepper provides the spice

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jan 26, 2017

    The humanoid concierge deployed by Japan’s Mizuho Financial Group has been a runaway hit with customers—and judges—at the BAI Global Innovation Awards.

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  • Futuristic branches depend on the future skills of employees

    Lauri Giesen
    Lauri Giesen Jan 24, 2017

    When developing new branches, banks must consider employee hiring and retraining issues as much as they think about technology and building design.

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