• Kevin King
    Kevin King Apr 15, 2019

    What banks can expect from UltraFICO

    Though far from perfect, the credit evaluation tool marks an important step forward for lenders and consumers.

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  • The three best ways to deliver a value-driven digital transformation

    Christine Parker
    Christine Parker Nov 28, 2018

    Investing in shiny new tech toys isn’t enough. Culture, clients and keeping things simple must remain front of mind.

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  • Turning on omnichannel: Why banks need to think beyond silos

    Dawn Wotapka
    Dawn Wotapka Nov 26, 2018

    A stellar website used to be enough. But today, savvy banks know that connectivity is good for customers and smart for business.

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  • For banks, the surest path to digital transformation excellence

    Peter Ku
    Peter Ku Nov 21, 2018

    Data may be complex, but its management needs to be simple—and that’s just the start of a smart digital strategy.

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  • Four keys to attract the best talent at your financial services organization

    Byron Marshall
    Byron Marshall Nov 21, 2018

    If banks can pay so much attention to customer experience, why not take a similar approach to the people they hire and develop?

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  • The analytics lift: How to improve branch productivity and customer experience

    Kerim Tumay
    Kerim Tumay Nov 20, 2018

    You’ve heard data is the new gold in financial services. Now’s the time to mine your operation’s numbers so you can staff up right and deliver outstanding service.

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  • Universal truths of universal banking: Three success stories

    Dave Kerstein_resized
    David Kerstein Nov 2, 2018

    Branch expert David Kerstein of Peak Performance Consulting Group shares his insights around branch banking and the universal banker.

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  • Know your ‘rights’: How to leverage personalized data to make financial relationships sticky and profitable

    Rajesh Bhat
    Rajesh Bhat Nov 1, 2018

    Do you get to your customers at the right place and time—and in the right way? Here’s how to leverage tech to deepen relationships.

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