• Matt McGuire
    Matt McGuire Dec 10, 2019

    Podcast: Getting in gear for 2020

    What challenges and opportunities lie ahead for financial services leaders in 2020? BAI’s Karl Dahlgren and Jason Mencias walk us through the findings of new BAI Banking Outlook research.

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  • Free to check in: Should banks build multi-brands like hotel chains do?

    Charles Wendel
    Charles Wendel Jul 15, 2019

    Banks need not develop marketing strategies in a vacuum. And great ideas may be as close as the nearest bellhop.

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  • Digital machines, flesh-and-blood digits: Putting the human touch in mobile and online banking

    Craig Guillot
    Craig Guillot Jul 12, 2019

    Yes, consumers want speed—lots of it. But as for giving up face-to-face interaction, not so fast.

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  • How consumer experience in financial services will lead the charge—and the change

    Nikhil Lele
    Nikhil Lele Jul 10, 2019

    Consumers want financial services geared to life events and based on subscription models. Is the industry ready to follow suit?

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  • C-suite sweetness: How to become a leader people want to follow

    Karen Alber
    Karen Alber Jun 24, 2019

    Fancy titles won’t make you a fearless leader or win over employees. Here’s how financial services pros can inspire loyalty and passion.

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  • Right versus right now: Long versus short-term digital strategies

    Eric Brandt
    Eric Brandt Jun 19, 2019

    It’s tempting to tackle digital transformation in quick-fix fashion. Here’s why the long view represents your very best bet.

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  • An environment of change: The positive promise of green banking

    Charles Wendel
    Charles Wendel Jun 13, 2019

    As consumers and public figures demand more from banks, those that go green can get out front on a major issue.

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  • The top four digital challenges in financial services—and five ways to meet them

    Ken Jackowitz
    Ken Jackowitz Jun 13, 2019

    As banks bolster their tech, they must serve many masters. Enter these effective ways to come out ahead.

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