• Howard Altman_resized
    Howard Altman Dec 10, 2018

    The call center commandment: Don’t put fraud protection on hold

    Fraudsters know call centers are more vulnerable than other points of entry. Here’s how financial institutions can mount a robust defense.

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  • Podcast: Retail banking's summer of challenges and changes

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jun 12, 2018

    Betty Cowell, senior advisor at Simon-Kucher & Partners, shares what banks large and small can expect on the retail front in the second half of 2018.

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  • How companion deposit accounts attract the capital banks need

    Neil Stanley_resized
    Neil Stanley Jun 8, 2018

    Tying this product to CD-level rates may sound unusual. But played the right way, it helps banks and customers score satisfying wins.

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  • How to serve today’s homebuyers by the savvy use of technology

    D. Steven Boland
    D. Steve Boland Jun 7, 2018

    Ease of use is part of a larger picture that runs the gamut from key human touchpoints to cutting back cumbersome paperwork.

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  • Podcast: Giving struggling consumers a second look

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jun 5, 2018

    Luvleen Sidhu co-founder, president and chief strategy officer of BankMobile, discusses breakthrough practices that can help make a difference.

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  • Six reasons your bank-at-work program is underperforming—and how to fix it

    Jun 1, 2018

    The skills to make Bank-at-Work succeed aren’t hard to implement—but require focus, dedication and commitment.

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  • Business customer due diligence: Is your bank ready?

    Jennifer McIntire
    Jennifer McEntire May 31, 2018

    Banks don’t always know who owns the small businesses they serve—which poses problems of legality, security and profitability.

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  • How to keep your bank’s customers, even when they get fighting mad

    Patrick Sanders
    Patrick Sanders May 30, 2018

    Reasons for customer ire range from thoughtless cross-selling to piling on fees. But smart banks listen and work to make things right.

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