• BAI Managing Editor Lou Carlozo
    Lou Carlozo Nov 17, 2017

    Podcast: How and why incentives excite employees

    Chris Thurmond of First Tennessee Bank explains the finer points of employee incentive programs, including how such packages spark loyalty and efficiency in the workforce.

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  • To boldly go where no bank has gone before: Voice banking and the ‘Star Trek’ effect

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    Robb Gaynor Feb 28, 2017

    You don’t need Alexa or Siri to tell you: Voice banking is on the way, and it will change how banks and consumers do business.

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  • TEB helps women overcome obstacles in Turkey's business sphere

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Feb 23, 2017

    The Turkish bank supports businesswomen not only by providing financing, but education, empowerment and advice as well.

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  • Sizing up its branches, PNC sizes down with the Tiny Branch

    Robert Stowe England
    Robert Stowe England Feb 22, 2017

    It fits on a flatbed that whisks it to new markets. But there’s been nothing minuscule about this small branch’s performance.

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  • Alior Bank takes a savvy step forward in debt collection

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Feb 16, 2017

    Alior Bank’s AI-driven debt collection approach means a positive customer experience and return on investment, a feat honored through BAI’s Global Innovation Awards.

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  • Why banks need real-time speech analytics for compliant customer interactions

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    John Cray Feb 15, 2017

    Old-school voice automation understands simple phrases. Now, the technology allows for new levels of speech comprehension and compliance excellence.

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  • For CaixaBank customers, a sweet deal is in the cards

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Feb 9, 2017

    CaixaBank’s streamlined risk modeling means a seamless customer experience, a feat honored at the 2016 BAI Global Innovation Awards.

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  • Personal, personnel: Reinventing the Retail Branch in 2017

    Kevin Steel Feb 6, 2017

    The new branch model must not only consider challenges for consumers, but also the critical area of workforce management. Here’s why.

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