• Patrick Sanders
    Patrick Sanders May 18, 2018

    Five ways to deliver on customer service like Amazon, no matter the regulatory roadblocks

    It’s easy to envy the e-commerce king. But in following a strict regulatory rule book, banks can write a better customer service playbook.

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  • Five ways to deliver on customer service like Amazon, no matter the regulatory roadblocks

    Patrick Sanders
    Patrick Sanders May 18, 2018

    It’s easy to envy the e-commerce king. But in following a strict regulatory rule book, banks can write a better customer service playbook.

    Read More
  • Spot and stop email phishing before your bank becomes bait

    Craig Guillot
    Craig Guillot May 17, 2018

    Sending fake emails in the name of real theft has grown into a sinister, cunning practice—with banks square in the crosshairs of criminals.

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  • Five best practices to innovate and simplify governance, risk and compliance

    Kevin Malicki May 15, 2018

    Regulation and compliance are immutable facts of banking life. Technology can open the door to transformation and greater simplicity.

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  • Why blockchain matters—and bitcoin doesn’t

    George Warfel
    George Warfel May 14, 2018

    Many assume the digital ledger exists to trade cryptocurrency. In truth, blockchain stands to change banking for good, with or without bitcoin.

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  • Building your best culture of compliance, and beyond

    Karl Dahlgren
    Karl Dahlgren May 11, 2018

    A ‘punch list’ mindset puts financial institutions at risk. Treating training as an opportunity means a win for customers, shareholders and banks.

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  • How to profit from probability management

    • Matthew Raphaelson
    • Dr. Sam L. Savage
    May 9, 2018

    Many banks and businesses back away from precise forecasts. Probability management, among other things, takes back money too often left on the table.

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  • Let the cloud reign: The rise of regulatory reporting as a service

    Ajay Katara
    Ajay Katara May 2, 2018

    It’s known by an impossible acronym, RRaaS. But as a solution to the rigors of regulation, it may well deserve a double-A grade.

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