• Paige Schaffer
    Paige Schaffer Sep 10, 2018

    Cost and effect: How financial institutions can fight security breaches

    Education and identity protection are two major components in countering a danger that gets more expensive by the day.

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  • Podcast: Small business lending that makes a big difference

    BAI Managing Editor Lou Carlozo
    Lou Carlozo May 29, 2018

    Sam Taussig explains how digital lending platforms are taking the friction and guesswork out of small business loans.

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  • The CECL home stretch: Compliance as a competitive advantage

    Craig Guillot
    Craig Guillot May 24, 2018

    The new credit loss standards may seem like one more hurdle to clear. But played correctly, they’ll help smaller banks gain new efficiencies.

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  • Beating crooks at call center fraud

    John Cray_resized - High Res4 copy
    John Cray May 22, 2018

    The statistics and forecasts are dire. But by addressing three key challenges, call center employees can put bad actors on hold.

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  • Five ways to deliver on customer service like Amazon, no matter the regulatory roadblocks

    Patrick Sanders
    Patrick Sanders May 18, 2018

    It’s easy to envy the e-commerce king. But in following a strict regulatory rule book, banks can write a better customer service playbook.

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  • Spot and stop email phishing before your bank becomes bait

    Craig Guillot
    Craig Guillot May 17, 2018

    Sending fake emails in the name of real theft has grown into a sinister, cunning practice—with banks square in the crosshairs of criminals.

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  • Five best practices to innovate and simplify governance, risk and compliance

    Kevin Malicki May 15, 2018

    Regulation and compliance are immutable facts of banking life. Technology can open the door to transformation and greater simplicity.

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  • Why blockchain matters—and bitcoin doesn’t

    George Warfel
    George Warfel May 14, 2018

    Many assume the digital ledger exists to trade cryptocurrency. In truth, blockchain stands to change banking for good, with or without bitcoin.

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