• Bobbie Dimitrova
    Bobbie Dimitrova Dec 5, 2018

    The future of fighting cyberfraud, today

    For banks, advanced algorithms hold the keys to keeping customer data safe—an imperative as high-profile hacks continue to make headlines.

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  • The CECL home stretch: Compliance as a competitive advantage

    Craig Guillot
    Craig Guillot May 24, 2018

    The new credit loss standards may seem like one more hurdle to clear. But played correctly, they’ll help smaller banks gain new efficiencies.

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  • Beating crooks at call center fraud

    John Cray_resized - High Res4 copy
    John Cray May 22, 2018

    The statistics and forecasts are dire. But by addressing three key challenges, call center employees can put bad actors on hold.

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  • Five ways to deliver on customer service like Amazon, no matter the regulatory roadblocks

    Patrick Sanders
    Patrick Sanders May 18, 2018

    It’s easy to envy the e-commerce king. But in following a strict regulatory rule book, banks can write a better customer service playbook.

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  • Spot and stop email phishing before your bank becomes bait

    Craig Guillot
    Craig Guillot May 17, 2018

    Sending fake emails in the name of real theft has grown into a sinister, cunning practice—with banks square in the crosshairs of criminals.

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  • Five best practices to innovate and simplify governance, risk and compliance

    Kevin Malicki May 15, 2018

    Regulation and compliance are immutable facts of banking life. Technology can open the door to transformation and greater simplicity.

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  • Why blockchain matters—and bitcoin doesn’t

    George Warfel
    George Warfel May 14, 2018

    Many assume the digital ledger exists to trade cryptocurrency. In truth, blockchain stands to change banking for good, with or without bitcoin.

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  • Building your best culture of compliance, and beyond

    Karl Dahlgren
    Karl Dahlgren May 11, 2018

    A ‘punch list’ mindset puts financial institutions at risk. Treating training as an opportunity means a win for customers, shareholders and banks.

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