• John F. Wasik
    John F. Wasik Jun 21, 2019

    How community banks, credit unions can prepare for CECL

    While smaller financial institutions may lack the needed financial muscle, there’s still a wealth of information and resources to draw on.

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  • How open banking will reinvent U.S. banking

    Nick Frankland
    Nick Frankland Jun 28, 2018

    Open banking means new rules and requires a new mindset. But are American banks ready to seize the opportunity?

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  • Today’s best practices for compliance risk assessment

    Lauri Giesen
    Lauri Giesen Jun 15, 2018

    Compliance involves more data than ever before. But the benefits from employee commitment extend beyond checking off another box.

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  • High-tech wrecking balls: The five biggest cyber threats to banks in 2018

    Howard Altman_resized
    Howard Altman Jun 14, 2018

    From state-backed hackers to call-center cracks, the threats have multiplied in sophistication and number. But smart banks can fight back.

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  • Podcast: Small business lending that makes a big difference

    BAI Managing Editor Lou Carlozo
    Lou Carlozo May 29, 2018

    Sam Taussig explains how digital lending platforms are taking the friction and guesswork out of small business loans.

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  • The CECL home stretch: Compliance as a competitive advantage

    Craig Guillot
    Craig Guillot May 24, 2018

    The new credit loss standards may seem like one more hurdle to clear. But played correctly, they’ll help smaller banks gain new efficiencies.

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  • Beating crooks at call center fraud

    John Cray_resized - High Res4 copy
    John Cray May 22, 2018

    The statistics and forecasts are dire. But by addressing three key challenges, call center employees can put bad actors on hold.

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  • Five ways to deliver on customer service like Amazon, no matter the regulatory roadblocks

    Patrick Sanders
    Patrick Sanders May 18, 2018

    It’s easy to envy the e-commerce king. But in following a strict regulatory rule book, banks can write a better customer service playbook.

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