The humanoid concierge deployed by Japan’s Mizuho Financial Group has been a runaway hit with customers—and judges—at the BAI Global Innovation Awards.

To reduce the ‘technical debt’ accruing in their legacy systems, banks need to examine their procedures for software development and maintenance, as well as the problems specific to their legacy code.

Successful mergers require banks to surmount the challenges of managing critical timelines, transitioning to a new corporate culture and designing a solid plan for the consolidation.

Banks face a competitive disadvantage if non-traditional innovators develop technology that creates a better customer experience that can’t be matched by their current vendors.

With an imminent rise in interest rates possible, financial institutions need to run stress scenarios as part of their budgeting process to weigh the impact of those rising rates.

Avoiding destructive conflicts between a bank’s vendors and consultants requires that consultants have experience with leading vendors, know the growth rates of the top five and which ones are utilized by peer banks.

New techniques in pre-delinquency management can help credit card issuers understand their customers better and lower loss rates.